Customer Operations

4 weeks ago

London, United Kingdom easyJet Airline Company PLC Full time

Regional Operations Executive – easyJet holidays
The easyJet holidays Customer & Operations Team is at the heart of our business, with responsibility for ensuring our customers have brilliant experiences when holidaying with us. The team has ownership of the end-to-end customer experience, setting the right customer policies and ensuring the overall operational delivery is what our customers expect and deserve. Working cross-functionally, the team is driving continuous improvements in customer experience, representing the voice of our customers across all parts of the business. We’re now looking for a Regional Operations Executive to support our Regional Operations Managers (ROMs) help ensure our partners deliver the best possible experience for our customers whilst they’re on holiday.
You will be part of our Customer and Operations team, supporting training and monitoring our service delivery from arrival in destination airport through to departure. The scope includes incident management, quality assurance and contractual processes (including but not limited to Destination Management Companies, hotel partners, transfer providers, bed banks and other service providers).
We’d love it if you also have experience of crisis management, emergency response, and/or contingency planning, as well as Project Management experience with excellent planning and organisation skills. 
Other skills that would suit a Regional Operations Executive are proficiency with Microsoft Office, excellent time management skills, the ability to prioritise your workload, effective communications skills and a confident presenter. 
In addition to you competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 5% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs.
You'll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership and annual holiday vouchers.
At easyJet holidays, we're committed to supporting our team with development opportunities and a welcoming atmosphere. The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model with three in-office days per week, typically Tuesdays and Wednesdays.
At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation will make reasonable adjustments at interview through to employment for our candidates. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.
About easyJet holidays:
Join a team with unstoppable drive and passion at easyJet holidays. 
In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working. 
By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. Make it easyJet holidays.
#LI-MR1 #LI-HYBRID #ejholidays
Business Area
Business Area
Customer - easyJet holidays Primary Location
#

  • Marketing Executive

    2 weeks ago

    London, United Kingdom Motability Operations Full time

    **About The Role**: You will report into the Customer Marketing Manager and this role will support the delivery of high quality Scheme information to our 650,000 customers leasing a car, Wheelchair Accessible Vehicle, scooter or powered wheelchair. Responsibilities - You will set up automated communications based on customer segments and lifecycle touch...

  • Head of Operations

    2 months ago

    London, United Kingdom First Tram Operations Full time

    **Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...

  • Head of Operations

    2 months ago

    London, United Kingdom First Tram Operations Full time

    **Who are we?** Tram Operations Limited (TOL) is a FirstGroup subsidiary that is proud to operate the London Trams service for Transport for London (TfL). The tram service with its 39 tramstops provides inter-urban, cross-borough services, in Southwest London, for customers travelling between Wimbledon and New Addington or Beckenham Junction and Elmers End...

  • Operations Leader

    3 weeks ago

    London, United Kingdom MTC OPERATIONS LIMITED Full time

    We are looking for an Operations Leader to join our Workshop Team based in Coventry. The Operations Leader's role is to lead a cell team of between 1 and 25 individuals (including, but not limited to apprentices, technicians and Manufacturing Engineers etc). They ensure that their facility operates to the appropriate processes and behaviours to ensure...

  • Customer Assistant

    5 days ago

    London, United Kingdom Club Operations - Feltham Full time

    **Do you have a catering/kitchen background? Do you find satisfaction in presenting a perfect plate of food? Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!** *** **Join us as a Customer Assistant in our Feltham Club...

  • Customer Service Insurance Advisor

    1 month ago

    London, United Kingdom Operations Resources Full time

    Our client, with an excellent reputation, providing some of the best 'Customer Services’ in the UK and with Nationwide Presence! The successful applicant will speak to the local community by offering all types of Home & Car Insurance Policies. (All with full training). FCA knowledge is preferable but not essential, as our client would consider someone who...

  • Senior Operations Manager

    7 days ago

    London, United Kingdom EcoPlanet Green Operations GmbH Full time

    R-35382 Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine...

  • Senior Operations Manager

    1 week ago

    London, United Kingdom EcoPlanet Green Operations GmbH Full time

    R-35382 Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine...

  • Senior Operations Manager

    1 week ago

    London, United Kingdom EcoPlanet Green Operations GmbH Full time

    R-35382 Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine...

  • Graduate Operations Manager

    1 week ago

    London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Taking care of our customers, our communities and each other. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. We are recruiting for a Senior Operations Manager to join our...

  • Graduate Operations Manager

    1 week ago

    London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Taking care of our customers, our communities and each other. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. We are recruiting for a Senior Operations Manager to join our...

  • Graduate Operations Manager

    7 days ago

    London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Taking care of our customers, our communities and each other. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. We are recruiting for a Senior Operations Manager to join our...

  • Marketplace Operations Manager

    3 days ago

    London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Marketplace Operations Manager Checkatrade - the trusted foundation in every home Checkatrade’s mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. To accelerate our growth, we have an exciting newly created opportunity for a Marketplace Operations Manager / Program...

  • Marketplace Operations Manager

    1 week ago

    London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Marketplace Operations Manager Checkatrade - the trusted foundation in every home Checkatrade’s mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. To accelerate our growth, we have an exciting newly created opportunity for a Marketplace Operations Manager / Program Manager...

  • Marketplace Operations Manager

    1 week ago

    London, United Kingdom EcoPlanet Green Operations GmbH Full time

    Marketplace Operations Manager Checkatrade - the trusted foundation in every home Checkatrade’s mission is to be the trusted foundation of every home by connecting people with the trades and tools to make home improvements easy. To accelerate our growth, we have an exciting newly created opportunity for a Marketplace Operations Manager / Program Manager...

  • Head of Customer Operations

    2 months ago

    London, United Kingdom THC Recruitment Full time

    **Head of Customer Operations - Fintech Consumer Finance** **Salary c£100/110k** **London** **Hybrid** Our client is a fast-growing leading FCA-regulated fintech subscription finance business offering loans, and credit-building resources to its members. We are seeking a Head of Customer Operations, you will have extensive experience in customer...

  • Customer Operations Executive

    1 week ago

    London, United Kingdom Give A Grad A Go Full time

    A great salary of £25,000 with performance bonus - The opportunity to work in a very exciting and successful start-up - Great career development and progression **Looking for Graduate Operations jobs, Client Operations roles, or a career in FinTech? Keen to work for a revolutionary FinTech** **start-up** **Company profile - FinTech** **Startup** In this...

  • Customer Operations Executive

    1 day ago

    London, United Kingdom Wollit Full time

    We’re looking for a bright, enthusiastic, analytical and creative problem solver to join the team as the first Customer Operations Executive to help us in our mission to make responsible credit available for everyone. Our goal is to become the #1 fintech app in the UK for people ready to unleash their financial power and help millions of customers achieve...

  • Customer Operations Executive

    2 weeks ago

    London, United Kingdom Give A Grad A Go Full time

    A great salary of between £25,000- £28,000 - Completely flexible working options - this role can be fully remote or in-office - Great career development and progression **Looking for Graduate Operations jobs, Client Operations roles, or a career in FinTech? Keen to work for a revolutionary FinTech** **start-up** **Company profile -...

  • Customer Operations Executive

    2 weeks ago

    London, United Kingdom Give A Grad A Go Full time

    A great salary of between £25,000- £28,000 - Completely flexible working options - this role can be fully remote or in-office - Great career development and progression **Looking for Graduate Operations jobs, Client Operations roles, or a career in FinTech? Keen to work for a revolutionary FinTech** **start-up** **Company profile -...