Customer Services Administrator
6 months ago
Looking for an exciting and rewarding career?
Team Idol are expanding and looking for a customer services administrator to join our team.
Salary range of £20,100 - £25,000 depending on experience (full-time equivalent).
We are part of the Legal & General group and partner with household brands such as GoCompare and ComparetheMarket. We pride ourselves on innovation and early adoption of new technologies and working practices.
- Overview
- We are looking for an individual to join our Customer Services team on a part-time basis. This role will involve processing protection products including life insurance, travel insurance, group life insurance, annuities, and pet insurance.
- ResponsibilitiesCustomer Service Administrators are accountable for effective, efficient and productive engagement with customers and Product Providers across all products under their remit. Protecting customer data and consumer duty are paramount to the role and our business to ensure that we always do what gives our customers the best outcome. Specific duties include:
- Updating customers when notified of a change by our Product Providers within our service level standard.
- Proactively engaging in outbound customer contact to follow-up on online activity.
- Answering telephone enquiries understanding that all calls are recorded and monitored. You must have a 90% pass rate.
- Opening and distributing post.
- Person specification
- ** Knowledge, experience, and qualifications**
- Previous experience in retail or office-based customer service is highly advantageous.
- Ability to use MS Office products proficiently and learn new systems.
- Good communication and computer skills.
- An appreciation of a need to work within service standards.
**Behaviours**
- Very engaging telephone manner, listening carefully and showing empathy when required.
- Clear and concise spoken and written skills in English.
- Managing own time effectively and working together with colleagues to ensure all work is covered and managed efficiently to meet out strict service standards.
- Flexible and adaptable, capable of changing direction where required and showing flexibility to meet new demands and products.
- Demonstrating self-driven learning (although training will be provided where needed).
- Thrives on change and new challenges.
- General- The role is in the region of 18.75 hours per week with flexibility about the specific hours worked dependent on the needs of the role-holder but during Monday to Friday.
- The role are based in our offices in Penrith Business Park, Gilwilly Industrial Estate.
- A full role profile can be downloaded - here
- Over to You
- If you have a genuine enthusiasm for working with customers within a technology-driven service environment, you may be just what we’re looking for
-
Customer Services Administrator
5 months ago
Penrith, United Kingdom theidol.com Full timeLooking for an exciting and rewarding career? Team Idol is looking for a Customer Services Administrator to join their team, based at our office in Penrith and reporting to the Customer Services Manager. We are part of the Legal & General group and partner with household brands such as GoCompare and ComparetheMarket. We pride ourselves on innovation and...
-
Customer Service Advisor/administrator
5 months ago
Penrith, United Kingdom Safer Hand Solutions Ltd Full time**Service Advisor/Administrator** **Penrith** **£25,000 - £35,000** **Monday to Friday** **8.30am - 17.00pm and Saturdays 8.00am - 13.00pm (Rota basis)** We are seeking a highly skilled, customer-focused and experienced Service Advisor and Administrator to join a reputable commercial vehicle dealership, within a friendly and enthusiastic existing...
-
Customer Service Advisor and Administrative Support
5 months ago
Penrith, United Kingdom NFU Agency Full time**The Role**: **Customer Service Advisor and Administrative Support Assistant** **Salary up to £22,100** **Full Time** **Permanent Contract** **Location: Penrith or Cockermouth** **Monday to Friday 08:30-17:00** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and...
-
Service Advisor/administrator
5 months ago
Penrith, United Kingdom The Recruitment Group Full time**We are on a lookout for an experienced Service Advisor/Administrator for a renowned company based in Penrith.** **Job Title**: Service Advisor/Administrator **Location**: Penrith **Salary**: £25,000 to £35,000 per annum **Working Hours**: Monday to Friday 8.30am - 17.00pm Saturdays 8.00am - 13.00pm on a rota **Job type**: Full time, permanent **As...
-
Service Advisor/administrator
5 months ago
Penrith, United Kingdom The Recruitment Group Full time**If you are looking for part time roles, then we got the role for you!** **We are looking for an experienced Part time Service Advisor/Administrator to join a reputable company based in Penrith.** **Job title**: Part Time Service Advisor/Administrator **Location**: Penrith **Salary**: £15,000 to £25,000 per annum **Working Hours**: Monday to Friday...
-
Customer Service Agent
6 months ago
Penrith, United Kingdom Auxillis Full time**Salary**: £26,149 pa + bonus up to £1,307 pa OTE **Weekly Hours**: 42.5 hours **We’re here to keep people moving, that’s what we do.** As a **Customer Service Agent**, you play a key role in taking our award-winning service directly to customers doors - **expertly **making sure our vehicles are where we need them to be, when we need them to be...
-
Customer Service Ambassador
4 weeks ago
Penrith, Cumbria, United Kingdom Kingdom Services Group Ltd Full timeAt Kingdom Services Group Ltd, we are seeking a highly skilled Customer Service Ambassador to provide exceptional customer experiences in our Morrisons store at Penrith.The ideal candidate will be a friendly and approachable individual who can provide directions and information to customers, ensuring they find the products they need.Key responsibilities...
-
Customer Service Representative
4 weeks ago
Penrith, Cumbria, United Kingdom Kingdom Services Group Ltd Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Meet and Greet Customer Service Operative at our Morrisons store in Penrith.As a key partner to Morrisons Supermarkets, we are committed to delivering exceptional customer service and creating a welcoming environment for our guests.Key ResponsibilitiesGreet...
-
Customer Service Ambassador
4 weeks ago
Penrith, Cumbria, United Kingdom Kingdom Services Group Ltd Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Meet and Greet Customer Service Operative. As a key partner to Morrisons Supermarkets, we offer a unique opportunity to work in a fast-paced retail environment.Key Responsibilities:Ensure guests are greeted warmly and provided with directions or information...
-
Customer Service Ambassador
4 weeks ago
Penrith, Cumbria, United Kingdom Kingdom Services Group Ltd Full timeAbout the Role:We are seeking a friendly and approachable Customer Service Ambassador to join our team at Kingdom Services Group Ltd. As a Retail Greeter, you will be the first point of contact for our customers, providing a warm and welcoming experience from the moment they enter our store.Key Responsibilities:Ensure all customers are greeted and welcomed...
-
Customer Service Advisor
6 months ago
Penrith, United Kingdom Motus Commercials Full timeJob Introduction Motus Commercials located in **Penrith** is on the lookout for a dedicated **Customer Service Advisor** to join our friendly team providing exceptional levels of service to our customers. The position will see you working: **5 days per week Monday to Friday, 8.30am - 17.00pm Saturdays 8.00am - 13.00pm on a rota** **Salary - £25000...
-
Customer Service Representative
5 months ago
Penrith, United Kingdom Nilfisk Full timeCustomer Care Representative Hours: 37.5hrs per week - Mon to Fri - 08.30 - 17.00 **Salary**: £22,230 per annum Who are Nilfisk Established over a 100 years ago we are a global company specialising in premium cleaning products. Our main product lines in the professional market are floorcare equipment, vacuum cleaners and high-pressure washers but also...
-
Administrator
2 weeks ago
Penrith, United Kingdom CV-Library Full timeJob Opportunity: Administration Assistant Needed, Penrith We're looking an experienced Administration Assistant to join our client's team in Penrith! Position Details: Full-Time, Temporary ongoing role Payrate; £13.32 per hour Monday to Friday | 9:00 AM - 5:00 PM Immediate Start Required! Key Responsibilities: Respond to queries via...
-
Customer Service Ambassador
4 weeks ago
Penrith, Cumbria, United Kingdom HSBC Full timeJob OverviewThe role of a Customer Service Representative at HSBC is to deliver exceptional service to our customers by taking ownership of their transactional or service requests and providing accurate product information. Our Customer Service Representatives also educate customers on HSBC self-service devices and actively engage with them to promote HSBC's...
-
Customer Service Representative
3 weeks ago
Penrith, United Kingdom HSBC Full timeJob descriptionWhat you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers' transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices...
-
Customer Service Advisor
2 weeks ago
Penrith, Cumbria, United Kingdom Argos Limited Full timeAbout this role:We are seeking a Customer Service Advisor to join our team at Argos Penrith. As a Customer Service Advisor, you will be responsible for providing excellent customer service, selling products, and working as part of a team to deliver a fantastic shopping experience for our customers.Key responsibilities:• Provide exceptional customer...
-
Customer Service Representative
2 months ago
Penrith, United Kingdom HSBC Full timeJob descriptionWhat you'll doThe role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers' transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices...
-
Customer Service Specialist
2 weeks ago
Penrith, Cumbria, United Kingdom Booths Full timeCustomer Service SpecialistAt Booths, we're more than just a well-loved store. We're a family. A family that's been caring for our customers since 1847. As a Customer Service Specialist, you'll be the face of our store, providing a warm and welcoming experience for every customer who walks through our doors.We believe in buying, making, selling, and...
-
Customer Service Assistant
6 months ago
Penrith, United Kingdom John Norris of Penrith Full time**Join our dedicated mail-order department as a Customer Service Assistant.** We have been selling top-quality fishing tackle, country clothing, footwear, and dog products from our shop in Penrith for over 50 years. We cater to customers through retail, mail-order, and online sales. Our business is renowned for its excellent customer service and quality...
-
Customer Service Specialist
2 days ago
Penrith, Cumbria, United Kingdom Booths Full timeBe the Face of Excellent Customer ServiceAt Booths, we pride ourselves on being a family-run business since 1847. As a Sales and Customer Support Professional, you will be an integral part of our team, delivering exceptional customer experiences that make our customers feel valued and appreciated.We strive to be loved by our customers for inspiring and...