Customer Service Advisor and Administrative Support

5 months ago


Penrith, United Kingdom NFU Agency Full time

**The Role**:
**Customer Service Advisor and Administrative Support Assistant**

**Salary up to £22,100**
**Full Time**
**Permanent Contract**
**Location: Penrith or Cockermouth**
**Monday to Friday 08:30-17:00**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Penrith & Cockermouth Agency.

**About the role**:
As a Customer Service Advisor and Administrative Support Assistance, you will responsible for:

- Responding to customer enquiries over the telephone or face to face in the branch.
- Acquiring and maintaining a knowledge of NFU Mutual General Insurance products
- Reviewing and advising customers on their general insurance requirements
- Enabling cross-selling opportunities to new and existing customers
- Administering all customer instructions to completion and compliance standards
- Providing administrative support to the Agency Manager and Agents
- Processing and dispatching renewal documentation
- Producing correspondence to required timeframes and quality standards
- Developing and sustaining effective working relationships with customers and all members of the Agency.
- Obtain customer appointments for our Financial advisor
- Handling customer payments / accounts queries / banking

**About you**:

- Determined with a strong willingness to learn
- Able to communicate effectively, both written and verbal
- Able to problem solve and use own initiative and judgement
- Willing to work as part of a team
- Practical and hands-on attitude with strong attention to detail.
- Organised and hardworking
- Well-mannered and presentable for the role
- Reliable and dependable
- Seeking to uphold standards
- Demonstrates attributes of honesty, integrity, due skill, care and diligence
- Desire to build a long-term career with NFU Mutual
- Previous sales and customer service experience an advantage.

**Our commitment to you**:
A focus on your professional development, with full training provided in a supportive and friendly environment.

**Benefits**
- Competitive salary with opportunity for progression
- Contributory pension scheme
- 37.5 hours a week (however we are currently trialling a 4 day / 34 hour week)
- 31 days annual leave (inclusive of UK bank holidays)
- Flexitime enabling you to earn up to an extra 5 days off each year
- Free Parking

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.



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