Customer Service Advisor and Administrative Support

1 week ago

Penrith, United Kingdom NFU Agency Full time

**The Role**:
**Customer Service Advisor and Administrative Support Assistant**

**Salary up to £22,100**
**Full Time**
**Permanent Contract**
**Location: Penrith or Cockermouth**
**Monday to Friday 08:30-17:00**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Penrith & Cockermouth Agency.

**About the role**:
As a Customer Service Advisor and Administrative Support Assistance, you will responsible for:

- Responding to customer enquiries over the telephone or face to face in the branch.
- Acquiring and maintaining a knowledge of NFU Mutual General Insurance products
- Reviewing and advising customers on their general insurance requirements
- Enabling cross-selling opportunities to new and existing customers
- Administering all customer instructions to completion and compliance standards
- Providing administrative support to the Agency Manager and Agents
- Processing and dispatching renewal documentation
- Producing correspondence to required timeframes and quality standards
- Developing and sustaining effective working relationships with customers and all members of the Agency.
- Obtain customer appointments for our Financial advisor
- Handling customer payments / accounts queries / banking

**About you**:

- Determined with a strong willingness to learn
- Able to communicate effectively, both written and verbal
- Able to problem solve and use own initiative and judgement
- Willing to work as part of a team
- Practical and hands-on attitude with strong attention to detail.
- Organised and hardworking
- Well-mannered and presentable for the role
- Reliable and dependable
- Seeking to uphold standards
- Demonstrates attributes of honesty, integrity, due skill, care and diligence
- Desire to build a long-term career with NFU Mutual
- Previous sales and customer service experience an advantage.

**Our commitment to you**:
A focus on your professional development, with full training provided in a supportive and friendly environment.

**Benefits**
- Competitive salary with opportunity for progression
- Contributory pension scheme
- 37.5 hours a week (however we are currently trialling a 4 day / 34 hour week)
- 31 days annual leave (inclusive of UK bank holidays)
- Flexitime enabling you to earn up to an extra 5 days off each year
- Free Parking

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

  • Customer Service Advisor/administrator

    1 day ago

    Penrith, United Kingdom Safer Hand Solutions Ltd Full time

    **Service Advisor/Administrator** **Penrith** **£25,000 - £35,000** **Monday to Friday** **8.30am - 17.00pm and Saturdays 8.00am - 13.00pm (Rota basis)** We are seeking a highly skilled, customer-focused and experienced Service Advisor and Administrator to join a reputable commercial vehicle dealership, within a friendly and enthusiastic existing...

  • Customer Service Advisor and Administrative Support

    4 weeks ago

    Penrith, United Kingdom NFU Agency Full time

    **The Role**: **Customer Service Advisor and Administrative Support Assistant - Penrith or Cockermouth, full-time, permanent.** **Salary**:Up to £22,100 after successfully completing all training requirements. **Hours**:37.5 hours per week Monday to Friday, 8.30 am till 5.00pm (however, we are currently trialling a 4 day / 34 hour week, which you will go...

  • Service Advisor/administrator

    4 weeks ago

    Penrith, United Kingdom The Recruitment Group Full time

    **We are on a lookout for an experienced Service Advisor/Administrator for a renowned company based in Penrith.** **Job Title**: Service Advisor/Administrator **Location**: Penrith **Salary**: £25,000 to £35,000 per annum **Working Hours**: Monday to Friday 8.30am - 17.00pm Saturdays 8.00am - 13.00pm on a rota **Job type**: Full time, permanent **As...

  • Service Advisor/administrator

    14 hours ago

    Penrith, United Kingdom The Recruitment Group Full time

    **We are on a lookout for an experienced Service Advisor/Administrator for a renowned company based in Penrith.** **Job Title**: Service Advisor/Administrator **Location**: Penrith **Salary**: £25,000 to £35,000 per annum **Working Hours**: Monday to Friday 8.30am - 17.00pm Saturdays 8.00am - 13.00pm on a rota **Job type**: Full time, permanent **As...

  • Service Advisor/administrator

    4 weeks ago

    Penrith, United Kingdom The Recruitment Group Full time

    **If you are looking for part time roles, then we got the role for you!** **We are looking for an experienced Part time Service Advisor/Administrator to join a reputable company based in Penrith.** **Job title**: Part Time Service Advisor/Administrator **Location**: Penrith **Salary**: £15,000 to £25,000 per annum **Working Hours**: Monday to Friday...

  • Service Advisor/administrator

    14 hours ago

    Penrith, United Kingdom The Recruitment Group Full time

    **If you are looking for part time roles, then we got the role for you!** **We are looking for an experienced Part time Service Advisor/Administrator to join a reputable company based in Penrith.** **Job title**: Part Time Service Advisor/Administrator **Location**: Penrith **Salary**: £15,000 to £25,000 per annum **Working Hours**: Monday to Friday...

  • Customer Service Advisor

    3 weeks ago

    Penrith, United Kingdom Motus Commercials Full time

    Job Introduction Motus Commercials located in **Penrith** is on the lookout for a dedicated **Customer Service Advisor** to join our friendly team providing exceptional levels of service to our customers. The position will see you working: **5 days per week Monday to Friday, 8.30am - 17.00pm Saturdays 8.00am - 13.00pm on a rota** **Salary - £25000...

  • Vehicle Service Advisor

    1 day ago

    Penrith, United Kingdom Sprint Recruitment Full time

    **SERVICE ADVISOR** **Location of the Service Advisor / Service Administrator / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator**: Penrith Cumbria **Salary of the Service Advisor / Service Administrator / Vehicle Service Advisor / Fleet Administrator / Workshop Administrator**: £25,000 to £35,000 inc OTE **Hours of work for the...

  • Customer Service Advisor

    2 months ago

    Penrith, United Kingdom Saint-Gobain Full time

    **British Gypsum is looking for an 18-month contract Customer Service Advisor!** **Are you looking for a new career path in a customer service office-based role?** **Are you interested in an Apprenticeship in Level 2 or 3 in Customer Service?** **Are you friendly, organised and like working in a team?** **Do you want to build a long-term career with a...

  • Customer Service Advisor

    4 weeks ago

    Penrith, United Kingdom Saint-Gobain Full time

    **British Gypsum is looking for **an **18-month contract (maternity cover) Customer Service Advisor!** **Are you looking for a new career path in a customer service office-based role?** **Are you looking for an Apprenticeship level 2 or 3 in Customer Service?** **Are you friendly, organised and like working in a team?** **Do you want to build a long-term...

  • Service Advisor/administrator Part Time

    2 days ago

    Penrith, United Kingdom Motus Commercials Full time

    Here at **Motus Commercials** we’re **proud **to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So, no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future. **Motus Commercials...

  • Customer Service Advisor

    7 days ago

    Penrith, Cumbria, United Kingdom Saint-Gobain Full time

    British Gypsum is looking for an 18-month contract (maternity cover) Customer Service AdvisorAre you looking for a new career path in a customer service office-based role?Are you looking for an Apprenticeship level 2 or 3 in Customer Service?Are you friendly, organised and like working in a team?Do you want to build a long-term career with a top employer who...

  • Customer Service Advisor

    7 days ago

    Penrith, United Kingdom Saint Gobain Full time

    **The Role** British Gypsum is looking for an 12-month contract Customer Service Advisor! At our site in East Leake** Are you someone who is passionate about putting customers first, progressing your career, and having varied working days? If yes, then this role could be for you! At British Gypsum we are looking for a customer focused individual to join us...

  • Customer Service Advisor

    7 days ago

    Penrith, United Kingdom Saint Gobain Full time

    **The Role** **British Gypsum is looking for a Customer Service Advisor! At our site in Kirkby Thore** Are you someone who is passionate about putting customers first, progressing your career, and having varied working days? If yes, then this role could be for you! At British Gypsum we are looking for a customer focused individual to join us as a Customer...

  • Temporary Customer Service Advisor

    3 weeks ago

    Penrith, United Kingdom Saint-Gobain Full time

    **British Gypsum is looking for an 12-month contract Customer Service Advisor!** **Access to your own transport will be essential as this role is based on a site with limited public transport links** Our **Customer Service Advisors** are essential to our success and a critical part of our customer’s positive experience with us. In this role, you will be...

  • Customer Service Advisor

    2 weeks ago

    Penrith, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 37.5 hours per week, any 5 in 6 days** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...

  • Customer Service Advisor

    2 weeks ago

    Penrith, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 37.5 hours per week, any 5 in 6 days** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer...

  • Temporary Customer Service Advisor

    2 weeks ago

    Penrith, United Kingdom British Gypsum Full time

    **The Role** **Access to your own transport is essential for this role due o the lack of public transport links** **British Gypsum is looking for an 12-month contract Customer Service Advisor!** Our **Customer Service Advisors** are essential to our success and a critical part of our customer's positive experience with us. In this role, you will be a...

  • Temporary Customer Service Advisor

    3 weeks ago

    Penrith, United Kingdom British Gypsum Full time

    **British Gypsum is looking for an 12-month contract Customer Service Advisor!** **Access to your own transport will be essential as this role is based on a site with limited public transport links** Our **Customer Service Advisors** are essential to our success and a critical part of our customer’s positive experience with us. In this role, you will be...

  • Temporary Customer Service Advisor

    7 days ago

    Penrith, Cumbria, United Kingdom Saint-Gobain Full time

    British Gypsum is looking for an 12-month contract Customer Service AdvisorAccess to your own transport will be essential as this role is based on a site with limited public transport linksOur Customer Service Advisors are essential to our success and a critical part of our customer's positive experience with us. In this role, you will be a customer service...