Customer Service Representative

7 months ago


Penrith, United Kingdom Nilfisk Full time

Customer Care Representative

Hours: 37.5hrs per week - Mon to Fri - 08.30 - 17.00

**Salary**: £22,230 per annum

Who are Nilfisk

Established over a 100 years ago we are a global company specialising in premium cleaning products. Our main product lines in the professional market are floorcare equipment, vacuum cleaners and high-pressure washers but also offer a wide range of domestic vacuum cleaners and high pressure washers to consumers worldwide. We offer innovative products and solutions and we strive to be at the forefront of technological advancement to drive future customer needs.

Essential Responsibilities of the Role

Order Management / Front line support- Management of incoming Sales & Service enquiries & orders leveraging data in ERP (SAP/LN), CRM (SFDC) and Online tools (E-Commerce).- Follow-up within the Order to Cash process proactively informing customers of deviations from agreed SLA's.

Contact person / commercial partner- Support all Nilfisk customers with O2C process challenges.- Be an ambassador for the Nilfisk Self Service channel (E-Commerce).- Seek commercial opportunities, escalating sales / service leads as required.

Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies.- Provide basic level technical support to all types of customer, escalating as required.

Administrative tasks- Support the outsourced admin team and escalating deviations from agreed SOP's as required.- Local admin tasks as required.- Be a daily user of SAP, SFDC, SMAX and any other system required to complete the role.

Your new team

You will be joining a diverse and collabrative team of 9 that are really passionate about delivering an exceptional experience to our customers. You will be supported by both a Team Leader and the Head of Customer Care who will ensure you are equipped with the right tools and support to suceed.

Why join us

Working for a Global Organisation you will benefits from working alongside colleagues from across the world with access to a host of training and development opportunities. We want all our employees to be empowered to speak their minds to lead, collaborate and innovate a cleaner future. Others benefits you will receive include:
- Enrolment in the SimplyHealth Plan to help cover medical, dental and other health costs and access to GP and mental health support 24/7- Company pension scheme and annual leave allowance- Staff Discount on consumer products- Death In Service- Free parking- Free tea and coffee- Opportunities for Hybrid working.- Annual Merit award- No weekend working - Office hours Mon-Fri

What you will need- Good IT skills - You will be required to use multiple IT systems to gather the required information for the customer, full training will be given- Be able to act reliably and ethically - Written and verbal fluency in English- Be a problem-solver- Experienced in meeting customer's needs - Working knowledge of ERP system (preferably SAP or LN for US) & SFDC/SMAX- Be able to cope with setbacks- Have good attention to detail

Interested?

If you have questions before that you are welcome to contact Hal Dunbobbin, Head of Customer Care on 01768 869377.

Let’s create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?



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