Customer Care Representative
7 months ago
Customer Care Representative
Hours: 37.5hrs per week - Mon to Fri - 08.30 - 17.00
**Salary**: £23,408 per annum
Working office hours, Monday to Friday, you will be based out of our head office in Penrith but have the choice to work from home two days a week. (after training)
Who are Nilfisk
Established over a 100 years ago we are a global company specialising in premium cleaning products. Our main product lines in the professional market are floorcare equipment, vacuum cleaners and high-pressure washers but also offer a wide range of domestic vacuum cleaners and high pressure washers to consumers worldwide. We offer innovative products and solutions and we strive to be at the forefront of technological advancement to drive future customer needs.
Your new team
You will be joining a diverse team of 9 that are passionate about delivering an exceptional experience to our customers. You will be supported by both a Team Leader and the Head of Customer Care who will ensure you are equipped with the right tools and support needed to succeed.
Why join us
Working for a Global Organisation you will benefit from working alongside colleagues from across the world with access to a host of training and development opportunities. Other benefits you will receive include:
- Enrolment in the SimplyHealth Plan - medical, dental and other health costs and access to GP and mental health support 24/7- Company pension scheme and Death In Service- Annual leave allowance- Staff Discount on consumer products- Opportunities for Hybrid working.
What you will need
Good IT skills - You will be required to use multiple IT systems to gather the required information for the customer, full training will be given.- Be able to act reliably and ethically - Written and verbal fluency in English.- Be a problem-solver.- Be able to cope under pressure.- Exceptional communication and organisational skills.
Interested?
Let’s create a cleaner future together
Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?
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