Customer Care Representative
6 months ago
**Customer Care Representative**
**Hours**: 37.5hrs per week - Mon to Fri - 08.30 - 17.00
**Who are Nilfisk**
Established over a 100 years ago we are a global company specialising in premium cleaning products. Our main product lines in the professional market are floorcare equipment, vacuum cleaners and high-pressure washers but also offer a wide range of domestic vacuum cleaners and high pressure washers to consumers worldwide. We offer innovative products and solutions and we strive to be at the forefront of technological advancement to drive future customer needs.
**Essential Responsibilities of the Role**
**Order Management / Front line support**
- Management of incoming Sales & Service enquiries & orders leveraging data in ERP (SAP/LN), CRM (SFDC) and Online tools (E-Commerce).
- Follow-up within the Order to Cash process proactively informing customers of deviations from agreed SLA's.
**Contact person / commercial partner**
- Support all Nilfisk customers with O2C process challenges.
- Be an ambassador for the Nilfisk Self Service channel (E-Commerce).
- Seek commercial opportunities, escalating sales / service leads as required.
Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies.
- Provide basic level technical support to all types of customer, escalating as required.
**Administrative tasks**
- Support the outsourced admin team and escalating deviations from agreed SOP's as required.
- Local admin tasks as required.
- Be a daily user of SAP, SFDC, SMAX and any other system required to complete the role.
**Your new team**
You will be joining a diverse and synergistic team of 9 that are really passionate about delivering an exceptional experience to our customers. You will be supported by both a Team Leader and the Head of Customer Care who will ensure you are equipped with the right tools and support the prosper.
**Why join us**
Working for a Global Organisation you will benefits from working alongside colleagues from across the world with access to a host of training and development opportunities. We want all our employees to be empowered to speak their minds to lead, collaborate and innovate a cleaner future. Others benefits you will receive include:
- Enrolment in the SimplyHealth Plan to help cover medical, dental and other health costs and access to GP and mental health support 24/7
- Company pension scheme and annual leave allowance
- Staff Discount on consumer products
- Death In Service
- Free parking
- Free tea and coffee
- Opportunities for Hybrid working.
- Annual Merit award
- No weekend working - Office hours Mon-Fri
**What you will need**
- Good IT skills - You will be required to use multiple IT systems to gather the required information for the customer, full training will be given
- Be able to act reliably and ethically - Written and verbal fluency in English
- Be a problem-solver
- Experienced in meeting customer's needs - Working knowledge of ERP system (preferably SAP or LN for US) & SFDC/SMAX
- Be able to cope with setbacks
- Have good attention to detail
**Interested?**
If you have questions before that you are welcome to contact Hal Dunbobbin, Head of Customer Care on 01768 869377.
**Job Types**: Full-time, Permanent
**Salary**: £23,408.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Referral programme
- Work from home
Schedule:
- Monday to Friday
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