Customer Support Coordinator

4 weeks ago


Loughton, United Kingdom Metroweigh Limited Full time

Metroweigh are leaders in high quality weighing solutions and inline inspection systems. The business has been running for 45 years and is now expanding to support the company growth plan. Metroweigh specialise in the food manufacturing industry, along with pharmaceutical and freight forwarding.

We are employing a Customer Support Coordinator who will act as a pivotal point of contact between our team and our customers. This role requires interpersonal skills, to build and maintain strong relationships with our customers and suppliers.

They will continuously develop and implement strategies to deliver best in class customer service.

This position offers great potential to shape this new role, gain experience and expand with the business.

**Duties**
- Build and manage strong customer relationships
- Generate leads from existing customers
- Provide customers product information and advice
- Handle customer queries
- Process customer orders accurately
- Answer service requests
- Ensure pricing and lead time information supplied is accurate
- Work with Operations Manager to ensure processes are implemented and are effective
- Maintain parts price list on database liaising with service manager and suppliers to keep accurate
- Investigate and resolve customer issues efficiently
- Maintain workshop stock inventory
- Provide project support to the engineers on costings, lead times, customer liaison
- Support sales team when required

**Skills**
- Professional manner when dealing with customers
- Organised and responsible
- Be customer oriented
- Problem-solver
- Confident, focused and welcomes change
- Proactively contributes to the team
- Understanding of technical information once trained
- Outstanding communication
- Computer literate and experience in software systems such as Finance and CRM

This role is 100% based in the office at IG10.

**Job Types**: Full-time, Part-time
Part-time hours: 30 - 40 per week

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Loughton: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- B2B customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location



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