Contracts Coordinator

4 weeks ago

Loughton, United Kingdom Qualis Group Limited Full time

Do you love to collaborate and help businesses thrive? At Qualis as a **Contracts Coordinator** you will be proactively engaging with colleagues and partners to co-ordinate and plan the refurbishment of vacant and occupied properties within the required timescales.

This exciting opportunity will be based in Loughton. You will join us on a full-time basis in return for a salary between** £21,000 to £25,000** per annum plus other benefits. Salary will reflect your skills and knowledge.

**Your role and responsibilities**:

- Use our ICT Total Mobile
- Connect to plan and schedule the required works via our own in-house operatives and partner contractors.
- To work with all stakeholders to return properties on time and within budget.
- Act as key point of contact to our clients and provide high level of communication regarding works progress, delays and completion timescales.
- Work with the supply chain to ensure the correct materials are available and ordered for operatives in a timely manner.
- Work with Maintenance Supervisors & Working Supervisors to deliver the required quality and specification.
- Liaise with customers regarding planned works.
- Manage the process of debt clearance through the energy utilities providers.
- Create new ways of working which allows greater efficiencies in the work refurbishment process.
- To represent us professionally in meetings and forums.
- To provide aftercare to customers reporting defects.
- Work as part of the team to reduce costs and find efficiencies.
- To undertake flexible working patterns as required to provide effective, customer-focussed services.
- To provide cover in terms of administration and general cover on the phones as required.
- Ensure our customer service and delivery is excellent and continually improves.
- Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained.

**What you will bring to the team**:
Knowledge and skills:

- General maintenance and repairs knowledge and able to plan works on a trade related basis.
- Knowledge of social housing and voids processes and practices.
- Good communication and social skills with a strong customer focus.
- Drive and ability to prioritise void works to tight return dates to minimise void turnaround and rental loss.
- To maintain an effective and professional approach at all times.
- Work with colleagues, other staff, customers and partners to provide efficient and effective services.
- Provide advice and guidance to customers.
- Manage and prioritise own workload to take account of conflicting and changing demands and to meet established deadlines.
- Good knowledge of ICT systems, including software packages such as MS Office, in particular Excel.

Qualifications and experience:

- Relevant qualification or equivalent working experience.
- Previous experience of working in a maintenance related environment and planning of works.
- Experience of social housing voids or planned maintenance management preferable.
- Use of dynamic scheduling tools such as: Connect or DRS.
- Experience of overcoming challenges and finding solutions.
- Worked with clients, contractors and in-house maintenance teams and develops strong working relationships.

**Your team**:
You will join a team where you will feel supported, trusted, and appreciated. Our existing team have a wide-ranging background and knowledge but most importantly, appreciate the unique skills and passions that each co-worker brings to the team.

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