Office Apprenticeship Opportunity Loughton

2 months ago

Loughton, United Kingdom Gateway Full time

**An opportunity to join our team as an Apprentice**
- An excellent opportunity to start a career, complete an apprenticeship and progress within a Looking for competent and enthusiastic administration apprentice. General duties include making and receiving telephone calls, preparing precise notes, and filing

**Future Prospects**
- At the end of the apprenticeship and all has gone well there will be a full-time position available within our company.
- Salary approximately will be £20,000

**The Company**
- We provide a full range of mechanical and engineering support from consultancy and design, through supply and installation. In short, we are a full service partner to the mechanical and electrical industry.

**Your role**

Junior Service Co-Ordinator

Will be part of the Service Desk within the main open plan office so will be working individually but as part of the team.

Providing support to our service desk and to our service co-ordinator’s.
- To always represent ASGS in a professional manner and to protect the interests of ASGS.
- Interface with customers and sales representatives to handle both pre-sales and post-sales service functions.
- Planning and dispatching of reactive / proactive works to engineers and contractors across various locations ensuring that SLAs are met.
- Provide outstanding customer service to improve customer satisfaction and relationship.
- Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Assist in product purchasing and order fulfilment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.
- Handle incoming phone calls related to clients, engineers, sales and customers.
- Monitor product order shipment to ensure on-time delivery to customers.
- Alert customers on ETAs and related issues in advance.
- Provide quotations and or proposals in response to customer’s requests.
- Contact customers regarding contract / visit cancellations to determine cause and possible corrective measures.
- Develop knowledge about each customer’s business model and requirements.
- Maintain competent understanding of company’s products, their functions and alternatives.
- Coordinate, analyse and improve customer service functions to meet All Seasons goals.
- Maintain database of customer sales and invoicing records.
- Manage the fulfilment of the cycle from inquiry through to job completion.
- To carry out any other duties as directed by your line manager and/or the Directors of the company.

**Personal qualities**
- Positive attitude
- Motivated
- Team player

**Desired qualifications**
- Apprentices are required to have GCSE grades A*-C/9-4 in maths & English

**Training to be provided**
- Level 3 in Business Administration Apprenticeship Standard

Course Content:

- Utilising IT programs and software
- Decision making
- Managing a quality service
- Project management
- Understanding the organisation and stakeholders
- Relevant regulations and policies
- Business fundamentals
- Professionalism and performance management
- Functional skills if needed

**This Apprenticeship will involve**:

- Off the job training
- You will also develop your knowledge, skills and behaviours
- You need to have an employer to support your Apprenticeship and be employed in a relevant job role
- The typical length of this Apprenticeship course is 18 months
- This course has multiple start dates throughout the year

**IMPORTANT**
- **Please check the required starting date of the vacancy**

**Things to consider**
- **Please have a CV prepared on a word document**:

- **Vacancy is for an immediate start, please consider this if you are still in education.**:

- **Please do not contact the employer directly**:

- **The closure dates are for a guideline only and the vacancy may close**

**Job Types**: Full-time, Permanent

**Salary**: £12,000.00-£14,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Do you hold GCSE certificates in English and maths grades 4-9

Work Location: In person

Application deadline: 21/08/2023
Expected start date: 28/08/2023

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