Facilities Maintenance Help Desk Coordinator

4 weeks ago


Loughton, United Kingdom Woodford Heating and Energy Limited Full time

At Woodford we understand the importance of our clients and engineer workforce, which is why we are investing in additional customer service staff. We require inspirational and extremely motivated professionals to help us succeed.
- Setting up new PPM contracts and scheduling works
- Dealing with enquiries from clients and contractors
- Supporting clients and contractors with any queries
- Assigning jobs to contractors within an agreed time frame
- Chasing up jobs that have not been accepted/attended to
- Managing and updating business-critical issues daily
- Scheduling efficiently to reduce engineers travel time
- Updating systems to ensure complete transparency
- Ensuring that maintenance work is processed in a timely manner
- Communicating with contractors and Woodford engineers daily, to chase overdue work
- Improving the standard of our client’s buildings / maintenance
- Working closely with property maintenance managers to ensure a one-team approach to management of maintenance issues.
- To operate and be measured against business KPI’s
- Always demonstrate professionalism
- Deliver great customer service to our clients and contractors
- Building outstanding working relationships with our clients, contractors and other departments within the business
- Bring innovation and better ways of working

Woodford are proud to be an equal opportunities employer and look forward to hearing from you if this role is of interest.

Pay: £25,000.00-£32,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Profit sharing
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Loughton, IG10 3TZ: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Facilities Maintenance: 1 year (required)

Work Location: In person



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