Spa and Health Club Supervisor
2 weeks ago
Set in 1100 acres of English countryside, East Sussex National offers a perfect retreat for both business and leisure guests. With 104 beautiful bedrooms, health club with 20m swimming pool and 9 room ESPA Spa and two championship golf courses. East Sussex National also offers a wide range of meeting and events space which is ideal for day meetings, residential conferences or that special social event.
Job specifics:
- Horsted Spa and health club is seeking a knowledgeable and motivated team Supervisor. The Spa & health club Supervisor will have a proven background in hospitality and will be eager to make his/her mark in the department.
The Supervisor provides a huge level of support to the manager and assistant manager and is responsible for the daily leadership of the spa and health club operations ensuring all guest service standards are met.
**What You Will Be Doing**:
- Provide hands on support to the Health Club & Spa Front Desk, including booking appointments, checking guests in and out of services and signing up members.
- Assist in the supervision, operation and coverage of the Health Club and Spa.
- Assist with staff training in all aspects of the Health Club’s operations including treatment protocols, booking procedures, and customer service standards.
- Attend to the Health Club, gym and spa facility, ensuring that all safety and sanitation procedures are adhered to.
- In Manager/assistant managers absence, make sound and conscious decisions on all operations of Health Club.
- Resolve Guest and colleagues problems and complaints appropriately.
- Provide warm, sincere and engaging service that ensures Guests feel valued.
- Tour prospective Health Club Guests and Members show Health Club facility and programs as required, including selling memberships and retail.
- Other duties as assigned
- Maintaining high standards and guest Celeb service at all times
- All training provided
You must be able to work within a small team and maintain the high standards of customer care already established. You will be expected to prioritise and plan your work effectively and efficiently.
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Uckfield, TN22 5ES: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
Work Location: One location
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