Administrative Support Officer, Value Based
6 months ago
The VBHC (Value Based Healthcare) team have established a programme of work to develop a range of patient and workforce reported measures for a variety of service user groups to support the evaluation of the implementation of national delivery plans.
The post holder is expected:
- To provide administrative support to the VBHC and clinical teams.
- Act as the first point of contact within the VBHC team for any queries or problems related to the projects.
- To encourage staff and patient involvement in the delivery of patient centred care.
- To liaise directly with members of staff to facilitate a speedy resolution to enquiries.
- Implement and monitor the standard patient reported outcome/experience measure (PROMs/PREMs) that is validated and reproducible across a range of conditions.
- Accurately and objectively understand in/out patients' experience of their disease and our service to those patients.
- Respond to routine enquires from the public, staff and key stakeholders in the statutory and voluntary sector to determine their requirements and provide information and advice, as appropriate; exercising tact, diplomacy, reassurance and courtesy.
- Fully maintain databases and spreadsheets, ensuring the correct input of all data requirements and information in a timely manner and in accordance with prescribed timescales; maintaining confidentiality at all times.
- Take, transcribe and type up formal minutes for meetings relating to specific projects/initiatives and meetings within the team.
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