Customer Service Administrator
3 weeks ago
To provide excellent customer service to all customers by handling all queries which would provide support and facilitate a smooth running of the sales department.
**Responsibilities**:
- Polite and efficient handling of all customer complaints, concerns, and queries that can be in the form of invoice queries, sales order discrepancies, delivery tracking and the like.
- Keeping the complaints and discrepancies documented on the appropriate spreadsheet for tracking, monitoring and quality purposes and to identify areas of internal systems which need to be reviewed and improved.
- Processing all customer returns which involve determining those for repair, credit or replacement.
- Answering incoming calls
- Timed delivery calls & follow ups to ensure these are working.
- Sales order processing.
- Providing support to sales team as and when required
- Provide customers with PODs
- Resolving after sales queries, including late deliveries, shortages, damages, etc.
- Process web orders
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