Customer Service Administrator

3 weeks ago


Uxbridge, United Kingdom Connect 2U Recruitment Ltd Full time

**Connect 2U Recruitment are currently looking for an experienced Customer Service Administrator to work at our clients successful HGV repair depot in Uxbridge, UB9.**

**Principle Accountabilities**
- Ensure recharges are justified with all the paperwork required
- Ensure the recharge is accurately charged with a P/O Number and an Invoice Number per line
- Provide a Recharge Report to the Depot manager & Regional Operations manager every week
- Support the Depot Manager during customer meetings
- Answer to customer’s queries regarding the recharges with the Depot Manager / recharge management person of each depot.
- Champion the recharge process throughout the depot
- Additional duties as required by Line Manager
- Work in line with and respect the company’s policies, rules, and procedures.
- Deal with telephone calls
- Manage the invoicing process for the Depot
- Be the debt controller for the Depot
- Complete the full recharge process

**Measures of Success**
- Achievement of recharge revenue target for the region.
- Achievement of completed paperwork related to each recharge case.
- The correctly trained staff in each depot of the correct and appropriate recharge process.

**Skills, Experience & Qualities**
- Operating system knowledge of Kerridge / Greenforce / IGLOO
- Google operating system knowledge
- Tenacity to succeed in a fast paced and demanding environment
- Conscientious
- Focused
- Ability to work as part of a team
- Be comfortable working autonomously
- Ability to organise & prioritise
- Work to tight deadlines
- Willingness to make suggestions for improvements in processes.

**Working Hours are 07:30am - 5:30pm**

IMMEDIATE START/INTERVIEW so please send in CV ASAP and we will call you if your skills match up with what the client is looking for.

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Uxbridge: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service administrator: 2 years (required)

Work Location: One location

Reference ID: HG/SA/C2U



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