![SEB Professional UK Limited](https://media.trabajo.org/img/noimg.jpg)
Customer Service Administrator
4 weeks ago
**Brief description of role**
Answer inbound calls received on the service line (SLA 98% answered within 30 seconds) giving customers a great customer service experience
Create quotes for breakdowns and services
Close service reports
Manage account queries sent to service
Create and manage _Return to Fits_ when parts are needed to fix machine and a return to site is required.
Process worksheets that have been submitted manually
Manage stock adjustments
Log calls for Engineer attendance
Create contracts for service agreement
Create and manage orders for cleaning products and spare parts
To support colleagues and engage pro-actively with all areas of the business
Always be customer orientated and represent the company in the best way
**Requirements**:
- Proactive and self motivated character
- Flexible
- Passionate about providing excellent customer service
- Excellent communication skills, both verbal and written
- Good organisation skills
- Knowledge of SAP and excel would be an advantage
- Ability to work independently and collaboratively in a team environment
We offer competitive compensation packages including benefits such as a pension scheme in which the company will contribute 9% of your basic annual salary, life insurance, potential annual bonus based on personal objectives, health care scheme, 25 days holiday plus statutory 8 bank holiday days and professional development opportunities. If you are a motivated individual with a passion for customer service and helping others, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications.
**Job Types**: Permanent, Full-time
**Salary**: £25,000.00 per year
**Benefits**:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Uxbridge: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (required)
- administration: 2 years (required)
Work Location: In person
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