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Customer Services Administrator
3 weeks ago
_Our client are looking for a Customer Services Administrator to join their team in Uxbridge_
**You will receive £22,000 - £24,000 per annum (dependent upon experience) and will be required to work 40 hours per week**:
- Monday to Friday - 8.30am - 5.30pm
- Monday to Friday - 5.30pm-11pm - 1 week a month out of hours phone coverage
- Friday to Sunday - 11pm - 11pm
- 1 weekend a month out of hours phone coverage
**Responsibilities**:
- Answering a high volume of inbound calls, including taking messages for colleaguesand handling tenant queries
- Acting as the first point of contact for tenants and landlords, providing a responsive service
- Liaising with the roaming maintenance team, including booking jobs, checking the status of jobs
- Coordinating maintenance operatives, caretakers and outside contractors to ensureall maintenance jobs are completed
- Booking appointments with external companies
- Ensuring health and safety measures and other compliance procedures are followed
- Organising inspections of properties and maintenance duties, including pest control, gardening
- Accurately update the system records in a timely manner
- Taking out of hours calls in evenings and weekends
**Requirements**:
- In this role, the right team member could take on more responsibility in time, includingincreased responsibility for the Operations department.
- A full clean UK driving licence will be beneficial for the role as it may involve occasionaltravel around West London.
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