Technical Customer Service Administrator
1 month ago
Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels.
- Add clear notes on calls which are progressed for attendance
- Create service reports with a clear description once a call has been cleared over the phone
- Proactively review remote access reports for faults on equipment likely to cause a breakdown
- Use Remote access software to log on to customers equipment (after their consultation) to resolve issues
- Give practical advice to the customer on cleaning or making small adjustments
- Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
- Assist the Service Desk Admin Team with Technical Queries
- Create estimates for service and other ad hoc work as required by the customer
- Highlight any potential escalations to the relevant Managers
You will ideally have experience within a similar customer service role, advising clients on technical issues.
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