Support Line Domestic Abuse Worker

7 months ago


Manchester, United Kingdom Red Snapper Recruitment Ltd Full time

RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR Justice are currently recruiting on behalf of our client for a Support Line Domestic Abuse Advisor based in Trafford to provide advice, support and information to adults contacting the organisation via telephone and online services.

You will work as part of a skilled, multi-disciplinary staff team and must be approachable and highly motivated in supporting and encouraging people experiencing domestic violence/abuse, using a trauma informed approach to make informed choices to determine their own future.

This is a part-time (30 hours per week) role offering a salary of £21, 064 (£25,979 FTE).

**Main Duties**:

- Providing emotional support and information in a non-judgemental and non-directive way to people who are experiencing or have been affected by domestic abuse.
- Providing a safe space for people to talk and share their feelings.
- Support the Referrals & Assessment working in making referrals into the organisation’s services and external services including MARAC accordingly.
- Providing information to service users about the organisation’s services, the support available to them and signposting them to other relevant services if appropriate, such as local organisations, emergency services or social groups.
- Support the Community Team Leader on reporting and delivery of Outcomes as highlighted in funders requirements.
- To deliver awareness raising sessions to the public on domestic abuse and its effects on families.
- To be aware of, implement and keep up to date with Child Protection/Safeguarding Procedures in accordance with the organisation and Trafford Borough’s Child Protection/Safeguarding policies and procedures.
- Use the DASH RIC to assess the risk of service users at the point of entry to the organisation.

**Essential Requirements**:

- Minimum of 12 months experience of working with adults in a domestic abuse or equivalent setting.
- Experience of working with adults in a crisis situation, demonstrating strong crisis management skills and ability to cope under pressure.
- NNEB/NVQ level 3 or equivalent qualification in Domestic Abuse, Social Care, Teaching or similar.
- Knowledge and understanding of the effects of domestic abuse on adults, children and young people and relevant legislation.
- Working knowledge of all relevant Policy and Procedures e.g. risk assessment, support planning and delivery of person-centred services, Health & Safety requirements.
- Ability to deliver high standard of service provisions to all users and stakeholders and commitment to continuous improvement.
- Good numeracy skills and literacy skills.

**If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a “Refer A Friend” bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed**

Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

**Job Types**: Part-time, Permanent

**Salary**: £21,064.00 per year

Expected hours: 30 per week

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: NB210224-1


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