Patient Concierge

3 months ago


London, United Kingdom Medefer Full time

Medefer is an innovative CQC registered healthcare provider that aims to transform the way that healthcare is delivered by enabling healthcare systems to provide patients with the best healthcare experience - timely, efficient, and effective.

We have a vacancy within our new Communication Hub for a Patient Concierge.

You will play a key role in delivering our patient experience strategy, ensuring our customers have a first-class experience and receive the care and support they need.

**Role**:Patient Concierge - Full Time

**Location**:Remote

**Salary**:£27,300 per annum

**Hours**:35 hours per week, working on a shift pattern, Monday to Friday between 8am and 6pm. We work on a rota basis between 8.00am and 4.00pm, 9.00am and 5.00pm and 10.00am and 6.00pm.

**As a Patient Concierge, you will**:

- Provide exceptional customer service and work to facilitate the smooth day-to-day running of the Communication Hub.
- Put the patient first with a seamless journey working with a first contact resolution mindset.
- Excellent empathy and listening skills.
- Prior experience in a customer service role, ideally within a healthcare setting.
- Ability to remain calm and professional in a fast-paced environment.
- Strong organisational skills and attention to detail.
- Excellent verbal and written communications skills with the ability to communicate effectively by phone and in writing.
- Knowledge and understanding of RTT and DM01 reporting requirements.

**What we can offer you**:

- 28 days holiday in addition to the normal bank and public holidays.
- Private Healthcare.
- Discount schemes.
- Career development and opportunities for progression and training.


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