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London, Greater London, United Kingdom London Bridge Hospital Full timeJob Title: ConciergeLocation: Rotating across London Bridge Campus and Canary WharfFull time, 37.5 hours per weekShifts between 0800 and 2000, 5 days on, 2 days off£ per annum + Benefits (pension, private health cover, flexible benefits and excellent career development)We are seeking a highly skilled and experienced Concierge to join our Front of House Team...
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Hospital Concierge
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London, Greater London, United Kingdom London Bridge Hospital Full timeJob Title: ConciergeLocation: Rotating across London Bridge Campus and Canary WharfFull time, 37.5 hours per weekShifts between 0800 and 2000, 5 days on, 2 days off£ per annum + Benefits (pension, private health cover, flexible benefits and excellent career development)We are seeking a highly skilled and experienced Concierge to join our Front of House Team...
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London, Greater London, United Kingdom Bupa Full timeJob Title: Hospital Concierge OfficerJob Summary:We are seeking a skilled and friendly Hospital Concierge Officer to provide exceptional customer service to patients, consultants, and visitors at Cromwell Hospital in London. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for all hospital guests.Key...
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Hospital Concierge Officer
4 weeks ago
London, Greater London, United Kingdom Bupa Full timeJob Title: Hospital Concierge OfficerJob Summary:We are seeking a skilled and friendly Hospital Concierge Officer to provide exceptional customer service to patients, consultants, and visitors at Cromwell Hospital in London. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for all hospital guests.Key...
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London, Greater London, United Kingdom London Bridge Hospital Full timeRole OverviewWe are seeking a highly skilled and experienced Concierge to join our Front of House Team at London Bridge Hospital. As a key member of our team, you will play a vital role in ensuring that all visitors to our hospital receive a warm and welcoming experience.Key ResponsibilitiesMeet and greet patients, visitors, and consultants, providing a high...
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Hospital Concierge Officer
2 weeks ago
London, Greater London, United Kingdom Bupa Full timeJob Title: Hospital Concierge OfficerWe are seeking a skilled and friendly Hospital Concierge Officer to provide exceptional customer service to patients, consultants, and visitors at Cromwell Hospital in London.Key Responsibilities:Act as the first point of contact for all visitors, ensuring a warm and welcoming experience.Use scheduling software to...
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Hospital Concierge Officer
4 weeks ago
London, Greater London, United Kingdom Bupa Full timeJob Title: Hospital Concierge OfficerJob Summary:We are seeking a skilled and customer-focused Hospital Concierge Officer to provide exceptional welcome services to patients, consultants, and visitors at Cromwell Hospital in London. As a key member of our team, you will be responsible for ensuring a seamless and personalized experience for our guests, from...
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Hospital Concierge Officer
3 weeks ago
London, Greater London, United Kingdom Bupa Full timeJob Title: Hospital Concierge OfficerJob Summary:We are seeking a skilled and customer-focused Hospital Concierge Officer to provide exceptional welcome services to patients, consultants, and visitors at Cromwell Hospital in London. As a key member of our team, you will be responsible for ensuring a seamless and personalized experience for our guests, while...
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Hospital Concierge Officer
3 weeks ago
London, Greater London, United Kingdom Bupa Full timeJob Title: Hospital Concierge OfficerJob Summary:We are seeking a skilled and customer-focused Hospital Concierge Officer to provide exceptional welcome services to patients, consultants, and visitors at Cromwell Hospital in London. As a key member of our team, you will be responsible for ensuring a seamless and personalized experience for our guests, while...
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Hospital Concierge Officer
3 weeks ago
London, Greater London, United Kingdom Bupa Full timeHospital Concierge OfficerAbout the Role:We are seeking a highly skilled and customer-focused Hospital Concierge Officer to join our team at Cromwell Hospital in London. As a key member of our support functions, you will play a vital role in delivering exceptional standards of customer service and patient care.Key Responsibilities:Provide a warm and...
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Hospital Concierge Officer
3 weeks ago
London, Greater London, United Kingdom Bupa Full timeHospital Concierge OfficerAbout the Role:We are seeking a highly skilled and customer-focused Hospital Concierge Officer to join our team at Cromwell Hospital in London. As a key member of our support functions, you will play a vital role in delivering exceptional standards of customer service and patient care.Key Responsibilities:Provide a warm and...
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Hospital Concierge Officer
3 weeks ago
London, Greater London, United Kingdom Bupa Full timeHospital Concierge OfficerAbout the Role:We are seeking a highly skilled and customer-focused Hospital Concierge Officer to join our team at Cromwell Hospital in London. As a key member of our support functions, you will play a vital role in delivering exceptional standards of customer service and patient care.Key Responsibilities:Provide a warm and...
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Hospital Concierge Officer
3 weeks ago
London, Greater London, United Kingdom Bupa Full timeHospital Concierge OfficerAbout the Role:We are seeking a highly skilled and customer-focused Hospital Concierge Officer to join our team at Cromwell Hospital in London. As a key member of our support functions, you will play a vital role in delivering exceptional standards of customer service and patient care.Key Responsibilities:Provide a warm and...
-
Hospital Concierge Officer
3 weeks ago
London, Greater London, United Kingdom Bupa Full timeJob Title: Hospital Concierge OfficerJob Summary:We are seeking a highly skilled and customer-focused Hospital Concierge Officer to provide exceptional welcome and support services to patients, consultants, and visitors at Cromwell Hospital in London. As a key member of our team, you will be responsible for ensuring a seamless and personalized experience for...
Hospital Concierge Officer
2 months ago
Job Summary:
We are seeking a skilled Hospital Concierge Officer to provide exceptional customer service and patient care at Cromwell Hospital in London. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for all patients, consultants, and visitors.
Key Responsibilities:
- Act as the first point of contact for all visitors to the hospital, providing a high level of customer care and service.
- Use scheduling software to identify patient and visitor welcome pathway requirements and facilitate next steps.
- Log patient arrivals onto the hospital system to monitor patient flow and manage any delays or wait times.
- Direct patients and visitors to the correct hospital departments.
- Provide room orientation for all daycase and inpatient arrivals.
- Stay up-to-date with recommended taxi services and hotels to ensure support for hospital visitors.
- Assist international patients with their inquiries, liaising with the hospital's international patient centre to secure interpreters.
- Liaise with housekeeping, cleaning, and groundskeeping staff to ensure safety and cleanliness standards are maintained.
Requirements:
- Proven experience of delivering customer services to an exceptionally high standard in a private healthcare or luxury hospitality environment.
- Front of House/Reception experience.
- Great communication skills, including conflict resolution.
- Passionate about the patient journey.
- Strong interpersonal skills with an empathetic nature.
- Ability to interact with IT scheduling systems while maintaining a high level of personal interaction with patients.
- Self-motivated and proactive when problem-solving.
- IT literate.
- Excellent organisational skills.
Benefits:
As a Hospital Concierge Officer at Bupa, you will receive a range of benefits, including:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus.
- Support with travel costs via a season ticket loan or cycle2work.
- Various other benefits and online discounts.
