Customer Service Co-ordinator

2 days ago


Alcester, United Kingdom Pertemps Redditch Commercial Full time

Job description
Job Title: Customer Service Co-Ordinator

**Job Type**: Full Time, Permanent

**Salary**: £23-25,000
Location: Alcester
Job description for Customer Service Co-Ordinator:
Duties for Customer Service Co-Ordinator:

- Schedule in site repairs, remedial work, installs and services for engineers to complete. Ensure correct parts are sent and provided for each job for engineers to complete jobs to be sent on.
- Dealing with any queries and problems raised by customers, resolving escalations and complains accordingly.
- Build rapport with existing customers doing follow-up calls to improve service and generate further leads. Contact new customers to generate more leads.
- Keeping CRM system up to date with accurate notes and information.
- Ensure KPI’s are met and service levels are where they need to be and above.
- Plan efficiently and proactively improve overall service for customers.

Key Skills and Duties for Customer Service Co-Ordinator:

- Excellent verbal and written skills
- Pro-active attitude to work and use initiative to ensure efficiency
- Preferably from a logistics, scheduling or co-ordinating background
- Excellent attention detail and accurate
- Ability to work under pressure in a fast paced environment

Monday
- Friday 35 hours per week. 25 days holiday plus 8 days bank holiday per year. Yearly bonus based on KPI’s.
If you feel this role would be suitable for yourself and you’re interested please click APPLY or send your up to date CV to.



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