Customer Service and Sales Administrator

7 months ago


Alcester, United Kingdom Viezu technologies Full time

The purpose of the role is to provide support to the demands of customers in a modern digital sales environment. Handling incoming sales enquiries and the role supports the Sales Team in the delivery customer service, product delivery and in handling pre and post sales enquiries.
- **HANDLING INCOMING ENQUIRIES**
- By post
- By telephone
- Via social media
- Via web site Chat Widget
- Face-to-face
- **SUPPORTING THE SALES TEAM**:

- Support with answering incoming phone calls when needed
- Taking messages and returning messages when needed
- Support sales administration including
- Processing payments
- Arranging goods to be shipped via the courier
- Packing and shipping
- Handling product shipping/delivery enquiries
- Raise Purchase Orders on Suppliers when requested
- **ONLINE SALES ORDERS**:

- Maintain the ZOHO CRM Database in all defined and new processes
- Raise Purchase Orders and order parts from suppliers
- Raise internal invoices for processing for processing digital sales
- Monitor the digital sales platforms for orders to be fulfilled
- Monitor the digital sales platforms for enquiries and answer questions
- Arrange order fulfilment in a timely manner particularly manage order placed on or just before a national holiday or weekend
- Packing and booking shipments to customers
- Handle the return of goods, inspection and return to stock or to the supplier as directed
- Raise refund paperwork for authorisation against returned items
- Liaison with Customers for completed sales, for service and part
- Liaison with couriers for shipping agents/brokers
- Monitor stock levels for frequently ordered items and determine items for stock
- Ensure all Customer contact channels are monitored, and customers replied to
- Liaise with relevant internal Teams to ensure all aspects of the Customers order is completed and fulfilled.
- Where customers or suppliers are not recorded and listed inside the CRM and ZOHO systems, ensure records are added and maintained with notes etc.
- Entering records and contacts
- Categorising the lead and prospect identity
- Maintaining notes of discussions and opportunities
- Customer Service Delivery
- Manage the customer’s order and associated paperwork to eb generate
- Order specialist items from suppliers and ensure customers order is fulfilled in a timely manner
- Monitor supplier performance and delivery in respect of “Drop Shipping” to individual customers
- Maintaining ZOHO customer service database to a high standard to support marketing initiatives

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person


  • Sales Administrator

    7 months ago


    Alcester, United Kingdom Transoft Solutions Full time

    With over 30 years of experience and 50,000 users in 150 countries worldwide, the company’s success is a result of our people, our highly sought-after products, and the exceptional customer service we deliver. We currently have an opening for a **Sales Administrator**. If you are excited about this opportunity and have the skills, experience and values...

  • Sales Administrator

    5 hours ago


    Alcester, United Kingdom Viezu Technologies Full time

    The purpose of the role is to provide support to the demands of customers in a modern digital sales environment. Handling incoming sales enquiries through a range of mediums, ensuring all e-commerce orders are processed and shipped in an efficient and timely manner and providing excellent customer service to both e-commerce and in house customers. -...

  • Sales Administrator

    7 months ago


    Alcester, United Kingdom Arden Personnel Full time

    **Sales Administrator - Alcester - Permanent - Full Time - Salary 24-26k per annum DOE** **Day to Day duties as a Sales Administrator will include the following**: - Working on inhouse systems, MS Word and Excel - Producing quotations, invoices and quotes all from inhouse templates - Inputting details of the above into an excel spreadsheet - Answering...


  • Alcester, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Advisor Permanent £23,500 Alcester We are looking for an enthusiastic and friendly individual to join a team of 10 within the Customer Service team. The essence of the role is to offer an impeccable level of service via telephone support to our new and existing customers. The right person for this role will be...

  • Customer Service

    7 months ago


    Alcester, United Kingdom Inn Express Full time

    **Customer service / office team.** **Permanent - Monday - Friday 9.00am - 5.00pm** **About the Role** This is an amazing opportunity to be part of a great family run company, in a busy and friendly office. A bright, confident phone manner is a must coupled with a keen eye for detail and accuracy. **Shifts** **What you’ll be...


  • Alcester, United Kingdom Artel Rubber Holdings Full time

    **Artel Rubber Holdings Ltd has been manufacturing Silicone hoses and associated products for over 36 years.** Our Midlands factory which covers 18,000 Sq feet is where we carry out our manufacturing. We export over 65% of our products such as silicone and non-silicone hoses and assemblies, metal tubing, clips and clamps to extruded hoses and assemblies to...


  • Alcester, United Kingdom Helping Hands Full time

    **The Role**: Working as a Sales Executive means you’ll be the first point of contact for prospective customers, so it’ll be your job to make sure they immediately fall in love with Helping Hands. We take pride in offering care services that are genuinely life-changing for our customers, and providing exceptional customer service is key to that. You’ll...

  • Customer Sales Advisor

    6 months ago


    Alcester, United Kingdom Helping Hands Home Care Full time

    Location: Alcester **The Role**: Working as a Sales Executive means you’ll be the first point of contact for prospective customers, so it’ll be your job to make sure they immediately fall in love with Helping Hands. We take pride in offering care services that are genuinely life-changing for our customers and providing exceptional customer service is...

  • Office Administrator

    7 months ago


    Alcester, United Kingdom Recruitus Full time

    On behalf of our manufacturing client based in Alcester (B49) we are looking for a **Sales / Office Administrator** to join their team and provide support to our sales and production teams. **Responsibilities**: - Managing 1-2 customer accounts and ensure customer satisfaction. - Maintain accurate records of sales activities and customer information. - Be...

  • Administrator

    2 days ago


    Alcester, United Kingdom SourceCo Recruitment Ltd Full time

    **Job Title**:Administrator **Location**:Alcester **Salary**:£22,000 **Job Type**:Full Time, Permanent**,**Monday - Friday Must be able to drive due to location **Duties will include: - Handling customer enquiries by telephone - Order processing, ready for production - Maintain and update customer records - Setting up new customer accounts on...


  • Alcester, United Kingdom Tenpin Ltd Full time

    Role OverviewWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. This is an exciting opportunity to work in a fast-paced environment where you will deliver an outstanding experience for our customers.Main ResponsibilitiesBooking customers in at receptionProviding exceptional customer service and...


  • Alcester, United Kingdom Pertemps Redditch Commercial Full time

    Administrator FixedTerm Contract ( 10 months ) Alcester 08.30am - 5pm 30 mins lunch £9.90 per hour Our client is a growing company with a wide variety of clients and services offered. They have an exciting opportunity for an ambitious individual to join their team; working from our Alcesteroffice, you would be a key part of a vital team that manage theday...


  • Alcester, United Kingdom Three Maintenance Services Ltd Full time

    **Job Description and Responsibilities** An exciting opportunity to join a leading Facilities Management Company providing nationwide coverage to some of the UK’s biggest businesses. Our team is committed to deliver a service through committed and motivated people to improve the standards and create a safe and sustainable working environment for all of...

  • Administrator

    3 hours ago


    Alcester, United Kingdom Pertemps Redditch Commercial Full time

    Are you looking to join a growing, forward-thinking company and to widen your experience within a finance team? Do you have strong Administration skills and available immediately? I currently have the opportunity for an Administrator to join a busy Finance team based in Alcester. You will be responsible for supporting supplier sales and purchase ledger...


  • Alcester, United Kingdom Simplify IT Solutions Ltd. Full time

    We are looking for an administrative assistant to join our small but vibrant team. **The role will involve**: - Answering and directing incoming telephone calls - Supporting the sales team - Processing vendor deal registrations - Requesting supplier quotes - Creating customer quotes - Processing customer purchase orders - Raising supplier purchase orders -...


  • Alcester, United Kingdom Midfurn Furniture Superstore Full time

    This is a full time position. We are a family run furniture store based in Alcester and have been established for 37 years. We are looking for an experienced Administrator to join our team, working 5 days a week, with 1 weekend a month. **You Will**: - Using our bespoke software system, input customer orders - Liaise with customers and suppliers on a...


  • Alcester, Warwickshire, United Kingdom Barchester Healthcare Ltd Full time £42,500

    Take the LeadBarchester Healthcare Ltd is a leader in the care sector, with a reputation for excellence in delivering high-quality care to residents. We are seeking a motivated and experienced sales professional to join our team as a Customer Relationship Manager for Healthcare Services. This role offers the opportunity to work in a dynamic and supportive...


  • Alcester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - WarwickshireCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our...


  • Alcester, United Kingdom Tenpin Ltd Full time

    Customer Service Assistant - WarwickshireCome join our fantastic team.We love to entertain! It's in our DNA!... and it's not just about bowling. We have lots more to offer from Houdini's Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our...


  • Alcester, United Kingdom Viezu technologies Full time

    Job Summary: **Duties**: - Greet and welcome visitors in a professional and friendly manner - Answer phone calls, take messages, and redirect calls as necessary - Perform data entry tasks to update and maintain records - Assist with general office duties such as filing, scanning documents and making customers drinks. - Manage incoming and outgoing mail and...