Customer Service and Sales Administrator
7 months ago
The purpose of the role is to provide support to the demands of customers in a modern digital sales environment. Handling incoming sales enquiries and the role supports the Sales Team in the delivery customer service, product delivery and in handling pre and post sales enquiries.
- **HANDLING INCOMING ENQUIRIES**
- By post
- By telephone
- Via social media
- Via web site Chat Widget
- Face-to-face
- **SUPPORTING THE SALES TEAM**:
- Support with answering incoming phone calls when needed
- Taking messages and returning messages when needed
- Support sales administration including
- Processing payments
- Arranging goods to be shipped via the courier
- Packing and shipping
- Handling product shipping/delivery enquiries
- Raise Purchase Orders on Suppliers when requested
- **ONLINE SALES ORDERS**:
- Maintain the ZOHO CRM Database in all defined and new processes
- Raise Purchase Orders and order parts from suppliers
- Raise internal invoices for processing for processing digital sales
- Monitor the digital sales platforms for orders to be fulfilled
- Monitor the digital sales platforms for enquiries and answer questions
- Arrange order fulfilment in a timely manner particularly manage order placed on or just before a national holiday or weekend
- Packing and booking shipments to customers
- Handle the return of goods, inspection and return to stock or to the supplier as directed
- Raise refund paperwork for authorisation against returned items
- Liaison with Customers for completed sales, for service and part
- Liaison with couriers for shipping agents/brokers
- Monitor stock levels for frequently ordered items and determine items for stock
- Ensure all Customer contact channels are monitored, and customers replied to
- Liaise with relevant internal Teams to ensure all aspects of the Customers order is completed and fulfilled.
- Where customers or suppliers are not recorded and listed inside the CRM and ZOHO systems, ensure records are added and maintained with notes etc.
- Entering records and contacts
- Categorising the lead and prospect identity
- Maintaining notes of discussions and opportunities
- Customer Service Delivery
- Manage the customer’s order and associated paperwork to eb generate
- Order specialist items from suppliers and ensure customers order is fulfilled in a timely manner
- Monitor supplier performance and delivery in respect of “Drop Shipping” to individual customers
- Maintaining ZOHO customer service database to a high standard to support marketing initiatives
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Work Location: In person
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