Client Experience Assistant, Cluster

2 weeks ago

Mayfair, United Kingdom Landmark Space Full time

Theres never been a better time to join Landmark. We lead the way in providing beautiful, flexible workspaces that help businesses navigate the changing world of work and were expanding rapidly.

Were looking for great people with team spirit and a can-do attitude who want to use their experience and ideas to help us stand out at this dynamic time. Wed love you to join us, fulfil our purpose, and make every working day matter for our customers.

We offer a friendly, inclusive culture with plenty of opportunities to grow and make a difference. You can count on us to develop your talent in a flexible environment with excellent benefits, including competitive bonuses and incentive schemes, a paid day off on your birthday, and two days of volunteering a year.

**What youll be doing**

Landmark strives to make every working day matter and deliver the best client experience. Giving our clients exceptional customer service gives you a buzz, too.

Youll work as part of our onsite support team. Think of yourself as every clients right arm because everything you do will help their business to succeed.

As a Client Experience Assistant, youll find every day is different. Heres a taste of what youll do:

- Give Landmark clients and visitors a warm welcome and help them during their time with us
- Respond to enquiries and complaints professionally and efficiently
- Manage meeting room bookings
- Set up clients IT requirements and resolve any issues
- Deliver all internal post and process post and courier requests
- Systems administration, including customer billing
- Maintain our workspaces high quality with regular building inspections and equipment checks
- Monitor and order stock

We value your opinion, too. Youll have plenty of ideas when you meet with the senior team to ensure the highest standards in service, security and safety. Your input will also be vital for the end of month reports prepared by your centre manager about the ongoing success of your centre.

**Where youll work**

As youd expect from Landmark, youll work in a second-to-none workspace, in a fabulous location with excellent facilities.

As well as a great modern working space, the business centre includes amazing views of the city from its rooftop terrace

**What youll bring to us**

As a client-facing ambassador for our brand, you must be confident and articulate. Youll take pride in a professional and resilient approach to your work and act flexibly in response to each situation.

You know the importance of customer service and how little things can make a significant difference to a clients experience. Youre happy working on your initiative to problem-solve and ensure the centre runs like, well, clockwork.

Your exceptional communication skills, welcoming attitude and ability to work under pressure set you apart. Together with excellent teamwork and an understanding of balancing the needs of your colleagues, clients and the building, success is in your sights.

**Well give you**
- A competitive salary and support for your social and mental wellbeing
- Competitive bonus and incentive schemes
- Opportunities to develop and progress internally
- Enhanced annual leave allowances (starting at 25 days)
- Enhanced occupational, maternity, paternity, adoption and sick pay
- Company pensions
- Life assurances
- A paid day off for your birthday
- Time off for volunteering two days a year
- Eyecare vouchers
- 24-hour access to an Employee Assistance programme

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