French/italian Speaking Customer Service
3 weeks ago
**Advancing People are looking for a French, Italian & English speaking person to join their client in Milton Keynes. This role is Hybrid and you will only be required to attend the office twice a week You will need to be fluent verbally and written in all languages.**
- Job Summary_
- Respond and resolve routine to moderately complex member requests regarding account openings, product orders and general customer service inquiries.
- Executes transactions promptly and accurately responds to members’ requests and inquiries.
- Basic fulfilment and account maintenance including order-entry, account opening, returns, and commissions.
- Understands and educates members on company policies and procedures, as well as products and services.
- Provides information and support for marketing promotions.
- Recognises service or product referral opportunities to educate the members; supporting the building of the business.
- Resolves first level escalated issues or concerns from members by troubleshooting questions and providing education and guidance to CSRs staff.
Working hours are Monday to Friday 8.00 - 4.00 (with a 1 hour lunch break and two 15 minute breaks)
Salary £23,000 - £23,500
**Advancing People - Multilingual Recruitment Specialists**
- Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency._
**Salary**: £23,000.00-£23,500.00 per year
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Milton Keynes
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