Customer Support Technician
2 weeks ago
Customer Support Technician: Spanish/German Speaking
Milton Keynes, Buckinghamshire
£30,000 per annum
This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.
My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used in 35 countries in rail, construction and mining. More than 30,000 sensors were installed last year, helping users manage ground and structural movement, landslide risk, geotechnical behaviour, rail track movement and much more.
They are seeking the right individual to join their Customer Support team. This is a full time hybrid role, working from the office 3 days a week, and working remotely from home for the remaining 2 days.
Main Duties & Responsibilities:
As a Customer Support Technician, you will take a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes. The role also involves training customers and preparing equipment for dispatch for new projects and replacements.
Reporting, Location & Travel:
This role reports to the Team Lead and Global Customer Support Manager. A hybrid role split with 3 days in the office and 2 days working remotely, with an occasional requirement for national and international travel, primarily to meet customers and support product deployment.
Key Responsibilities:
Responsibilities include, although are not limited to the following:
• Clarifying customer technical requirements ahead of new project installations and briefing the production team.
• Supporting customers during project installation.
• Setting up monitoring diagrams, users, alerts and calculations.
• Attending site when required to support customer installations or investigate reported faults.
• Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system.
• Managing the return and replacement of faulty equipment.
• Assisting with fault diagnosis and contributing to fault reduction.
• Providing training to customers mostly using teleconferencing, sometimes on site or in the company facility.
• Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch.
• Receiving returned equipment and diagnosing faults.
• Carrying out minor repairs and refurbishment of equipment.
• Other duties as assigned.
Relevant Knowledge & Experience:
Candidates should assess their suitability against the following essential and/or desirable relevant knowledge and experience:
Essential:
• Demonstrable experience of customer service in an engineering, or technical environment.
• Excellent customer relations skills.
• Fluent in English.
• Languages: spoken/written Spanish and/or German.
Desirable:
• Good ability with Excel, and other Office apps.
• Understanding of IP Networking.
• Experience of working within monitoring.
• Site experience in Rail and/or Construction is preferred.
• Other spoken/written languages such as French or Italian.
Package:
Salary to c£35k, negotiable for a candidate with extremely well matched skills & experience.
Workplace Pension Scheme with matched employer contributions.
Life Assurance scheme.
Cycle to Work Scheme.
Tech Purchase Scheme.
Learning & Development scheme including a variety of training courses.
To apply for this Customer Support Technician: Electronics role in North Bucks please contact us ASAP
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