Customer Support Technician
3 weeks ago
We are currently recruiting for a Customer Support Technician to join our busy client based in Milton Keynes.
**Salary**:£35,000 - £40,000 per annum
**Working Hours**:Monday to Friday
**The Role**:
We are seeking the right individual to join our Customer Support team to work from home with the flexibility to work from the Milton Keynes office when required.
**Main Duties & Responsibilities**:
As a Customer Support Technician, you will have a hands-on role in providing support for customers ahead of, during and after the installation of new projects, replacements, and changes. The role also involves training customers and preparing equipment fordispatch for new projects and replacements.
This role reports to the Team Lead and Global Customer Support Manager. There is an occasional requirement for national and international travel, primarily to meet customers and support product deployment.
**Key Responsibilities**:
Responsibilities include, although are not limited to the following:
- Clarifying customer technical requirements ahead of new project installations and briefing the production team
- Supporting customers during project installation
- Setting up monitoring diagrams, users, alerts and calculations
- Attending site when required to support customer installations or investigate reported faults
- Managing the return and replacement of faulty equipment
- Assisting with fault diagnosis and contributing to fault reduction
- Providing training to customers mostly using teleconferencing, sometimes on site or in our facility
- Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch
- Receiving returned equipment and diagnosing faults
- Carrying out minor repairs and refurbishment of equipment
- A flexible, well organised approach with the ability to multi-task and work to varying priorities and deadlines to meet the needs of the business
- Strong analytical skills and close attention to detail with good decision making and technical problem-solving abilities
- A positive, professional attitude and a desire to complete tasks to the highest standard
- A team player willing and able to collaborate actively and effectively with colleagues, gaining respect from those around them
- A strong communicator at all levels, with excellent interpersonal, verbal, and written communication skills
- Self-motivated with a proven ability to perform under pressure
**Essential Skills**:
- Demonstrable experience of customer service in an engineering, or technical environment
- Excellent customer relations skills
- Fluent in English
**Desirable Skills**:
- Good ability with Excel, and other Office apps
- Languages
- Understanding of IP Networking
-
Customer Support Technician
1 month ago
Milton Keynes, United Kingdom IC Resources Full timeAn excellent opportunity has become available for a Customer Support Technician to join a leader in the design, innovation and manufacturer of wireless and sensing solutions. As a Customer Support Technician you will have a number of core responsibilities that include:Technical customer supportFault-findingManaging returns and replacements of faulty...
-
Customer Support Technician
1 month ago
Milton Keynes, Milton Keynes, United Kingdom IC Resources Full timeAn excellent opportunity has become available for a Customer Support Technician to join a leader in the design, innovation and manufacturer of wireless and sensing solutions.As a Customer Support Technician you will have a number of core responsibilities that include:Technical customer supportFault-findingManaging returns and replacements of faulty...
-
Customer Support Technician
1 month ago
Milton Keynes, United Kingdom IC Resources Full timeAn excellent opportunity has become available for a Customer Support Technician to join a leader in the design, innovation and manufacturer of wireless and sensing solutions. As a Customer Support Technician you will have a number of core responsibilities that include:Technical customer supportFault-findingManaging returns and replacements of faulty...
-
Customer Support Technician
4 weeks ago
Milton Keynes, United Kingdom Redline Group Ltd Full timeCustomer Support Technician - Remote Are you a Customer Support Technician looking for an exciting job opportunity to work remotely? My client, based in Milton Keynes, are leading the world in the design, manufacture and continuous improvement of wireless condition monitoring solutions. They are a massively growing company who are seeking a Customer...
-
Customer Support Technician
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom BCT Resourcing Full timeCustomer Support Technician: Spanish/German SpeakingMilton Keynes,Buckinghamshire£30,000 per annumMy clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design,...
-
Customer Support Technician
4 weeks ago
Milton Keynes, Buckinghamshire, United Kingdom BCT Resourcing Full timeCustomer Support Technician - Spanish or German Customer Support Technician: Spanish/German Speaking Milton Keynes, Buckinghamshire £30,000 per annum My clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics. This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy,...
-
Milton Keynes, Milton Keynes, United Kingdom Blue Marble Recruitment Ltd Full timeMy clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics. This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford. My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used...
-
Milton Keynes, United Kingdom Blue Marble Recruitment Full timeMy clients in North Bucks have an immediaterequirement for a Customer Support Technician:Electronics.This role is commutable from MiltonKeynes Newport Pagnell St. Neots Biggleswade SandyBedford.My clients are a world leader in in thedesign manufacture and continuous improvement of wireless conditionmonitoring solutions. Their technology is used in 35...
-
Customer Support Advisor
1 month ago
Milton Keynes, United Kingdom Radius Payment Solutions Full time**Customer Support Advisor** **Please note - this is an office based role and we do not offer remote/hybrid working or sponsorship for this position** **Salary**:£25,000 **Location**: Witan Gate, Milton Keynes MK9 1EJ (approx. 10-minute walk from the train station) **Working Hours**: Monday to Friday, 08:30am - 5:00pm **Job Purpose** We are seeking a...
-
Milton Keynes, United Kingdom Blue Marble Recruitment Full timeMy clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used...
-
Milton Keynes, United Kingdom Blue Marble Recruitment Full timeMy clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used...
-
Milton Keynes, United Kingdom Blue Marble Recruitment Full timeMy clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics.This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford.My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is used...
-
Master Technician
4 weeks ago
Milton Keynes, United Kingdom Auto Skills UK Full timeMASTER TECHNICIAN Basic Salary & OTE: £46,000 Location: Milton Keynes This is an exciting challenge for a Senior Vehicle Technician or Master Technician to really make it their own position in helping to support the company in driving the business forward. Responsibilities of a Master Technician ·Support the workshop and the service team. ·Diagnose...
-
Master Technician
1 month ago
Milton Keynes, United Kingdom Auto Skills UK Full timeMASTER TECHNICIAN Basic Salary & OTE: £46,000 Location: Milton Keynes This is an exciting challenge for a Senior Vehicle Technician or Master Technician to really make it their own position in helping to support the company in driving the business forward. Responsibilities of a Master Technician ·Support the workshop and the service team....
-
Master Technician
4 weeks ago
Milton Keynes, United Kingdom Auto Skills UK Full timeMASTER TECHNICIAN Basic Salary & OTE: £46,000 Location: Milton Keynes This is an exciting challenge for a Senior Vehicle Technician or Master Technician to really make it their own position in helping to support the company in driving the business forward. Responsibilities of a Master Technician ·Support the workshop and the service team. ·Diagnose...
-
Milton Keynes, Buckinghamshire, United Kingdom Blue Marble Recruitment Limited Full timeMy clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics. This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford. My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is...
-
Milton Keynes, Buckinghamshire, United Kingdom Blue Marble Recruitment Full timeMy clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics. This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford. My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is...
-
Master Technician
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Auto Skills UK Full timeMASTER TECHNICIANBasic Salary &OTE:£46,000 Location: Milton Keynes This is an exciting challenge for a Senior Vehicle Technician or Master Technician to really make it their own position in helping to support the company in driving the business forward. Responsibilities of a Master Technician Support the workshop and the service team. Diagnose highly...
-
Milton Keynes, Buckinghamshire, United Kingdom Blue Marble Recruitment Full timeMy clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics. This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford. My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is...
-
Milton Keynes, Buckinghamshire, United Kingdom Blue Marble Recruitment Full timeMy clients in North Bucks have an immediate requirement for a Customer Support Technician: Electronics. This role is commutable from Milton Keynes, Newport Pagnell, St. Neots, Biggleswade, Sandy, Bedford. My clients are a world leader in in the design, manufacture and continuous improvement of wireless condition monitoring solutions. Their technology is...
