Customer Experience Advisor

1 month ago

Milton Keynes, United Kingdom Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
Rockwell Automation UK is currently seeking the services of a Customer Experience Advisor to join our robust team in England.

**Who are we?**

We are a global leader in industrial automation, our mission is to improve the quality of life by making the world more productive and sustainable

**Join our team**
By joining the Customer care organization, you are welcome in a truly global, dynamic environment with great opportunities for personal development. You are part of company where we value Diversity, Equity, and Inclusion. You work together with 120 motivated colleagues. Just like you, they have a service-oriented mindset. As part of the part of the global Integrated Supply Chain Organization, your mission is to deliver the best experience to our customers.

**Responsibilities**
- Providing continuous high standards of customer support.
- Interaction with both internal and external customers providing product and service information
- Resolving product and service issues; handling and resolving customer complaints
- Have a clear understanding of KPI’s ensure they are met/exceeded within the set financial period
- Represent Supply chain and be the voice of the customers in the organisation.
- Drive continuous improvement:

- Order Support: Price and Availability Enquiries & Delivery Improvement.
- Sales Order Processing
- Provide proactive delivery information via Open Orders report in line with SLA including the proactive expediting of orders.
- Customer product returns including new product failures and warranty claims.
- Repair/Exchange Requests
- Coordinate the dispatch of field service engineers to service Rockwell products at customer locations

**About you**:
You are positive, thinking outside-the-box. You have our customers at heart and a good sense of humor.
- Affinity with supply chain and customer service
- Excellent communication skills, both written and in speech, in a global intercultural business environment.
- You have min. 2 years’ experience in a customer service environment, or supply chain role.
- Time management and prioritisation skills
- Strong interpersonal skills including listening, problem solving and decision making
- Ability to work independently as well as in a team
- Demonstrate and advocate integrity and ethical behaviour
- Knowledge of Office 365 and SAP and/or Oracle is an advantage
- Language skills and proficiency requirements: The incumbent must speak English and French fluently (C1 level

**What We Offer**
- You join a vibrant team.
- Personal development opportunities.
- Flexible working arrangements.
- Health care insurance package with reduction rates.

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