Customer Experience Advisor

2 weeks ago


Milton Keynes, United Kingdom EC Pro Full time

Are you ready to help Riding Schools, and Equestrian Centres fulfil their
dreams with technology in their business? We are looking for a **Customer**
**Experience Advisor **to join our small but perfectly formed team on a
maternity cover contract.

**Full Training will be given**, an interest in horses or the Equine Industry is helpful but not essential.

Our **customers drive the core of our business**, and we are looking for
an excellent person to be part of the fantastic team in this **growing**
**technology business.**

This is a great opportunity to show your passion for making the
customer experience delightful **You will provide customers with**
**support in sales and service** and solve any issues and concerns quickly,
efficiently and in a timely polite manner.

You provide comprehensive product and service information and build relationships with customers. It's very important that you are inquisitive, tenacious, polite, structured
and listen and respond to the needs of our customers with
enthusiasm.

We'd like to see a proven **track record of dealing with**
**customers who are business to business and/or business to**
communication both incoming and outgoing.

We are a team who **work collaboratively together and learn from**
**each other.** We have **high expectations for your commitment **and
involvement in our business but the bonus is you are getting in at the
earlier stages so opportunities will present themselves for the right
person.

We provide **SaaS technology to the Equine Industry** and so our clients and
customers are UK based at the core, but we are building a keen
international base.

This position does involve limited weekend working but on a shift system
with plenty of notice. Our HQ is in Milton Keynes and we expect you to
work a minimum 2-3 days in the office but otherwise you may work away
from the office.

**Job Types**: Fixed term 14-month contract

**Salary**: From £19,000.00 per year

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: From £19,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Work from home

Ability to commute/relocate:

- Milton Keynes: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Tell us one accomplishment you are most proud of in life or work
- Tell us about at least one hobby or interest you have

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Milton Keynes

Expected start date: 01/06/2023



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