Inbound Customer Service Advisor

5 months ago


Preston, United Kingdom First Recruitment Group Full time

**Customer Service Advisor**

**4 month contract - potential to go permeant**

**Preston PR1**

**Interviews commencing 11thAugust. Roles starting on 28th August. (Must be available for those dates)**

**Full training provided**

**Weekly shift patterns - Monday to Sunday 6am - midnight (so shift can be from 6am - 1pm etc).**

**Hourly rate + 10% shift pay**

You will be a part of a skilled and committed team of professionals delivering the Client's Customer Contact Service, offering a first class customer experience.

**Responsibilities/ Accountabilities**
- You will be part of a shift rota.
- Maintain up to date knowledge and understanding of client's services and systems used within the Customer Contact Service.
- To proactively seek out and resolve potential issues before they arise, escalating more complex issues as appropriate.
- Using the client's customer relationship management system, maintain and update customer records ensuring accurate and relevant information is captured.
- Undertake administration tasks as required including the production of correspondence and documentation.
- The recording of customer feedback including compliments, comments and complaints.

Person Specification
- You aspire to be the best you can be and have an appetite for your own learning and development.
- You are passionate about people and committed to going the extra mile for every person you meet.
- You are a positive person who enjoys working in a fast paced and dynamic environment.
- You enjoy interacting and building relationships.
- You are assertive and confident and use your initiative to solve problems.

**Requirements**:

- Previous experience working night shifts is essential
- Customer service
- Good IT skills

**Job Types**: Full-time, Temporary contract
Contract length: 4 months

**Salary**: £14.00 per hour

Schedule:

- Day shift
- Weekend availability

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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