Customer Service Advisor

6 months ago

Preston, United Kingdom Davies Group Full time

Davies are looking to recruit an experienced Customer Service Advisor to join our growing Property team.

At Davies**, **we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

Part-Time Evenings
Shift times: 16:00 - 22:30/17:00 - 23:30 alternate weeks (average 32.5 hours per week, Monday to Sunday rota). Must be available to cover both shift times.

**What will your day look like**:

- Respond to inbound calls from home emergency insurance customers
- Work to targets and KPI’s in a friendly and professional call centre environment
- Support the customer through the journey of their claim from initial notification to resolution
- Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services and negotiate with contractors
- Opportunity to multi skill across many insurance product lines

**Abilities And Knowledge**:

- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
- Excellent telephone manner with strong customer service skills and the ability to think on your feet
- Demonstrate strong attention to detail in all tasks
- Self-motivated and engaged
- Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
- Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
- PC literate with excellent administrative skills

Davies Group are a multi-award-winning specialist professional services and technology business. We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.

Over recent years we have consistently delivered double digit organic growth. Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our ‘Disruptive Thinking’ innovation lab that places the power of new ideas in the hands of our people. With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business. Currently we have a global team of around 6,000 professionals working with over 1,000 of our clients across the world.

To find out more detail please follow the link below:

  • Customer Service Advisor

    5 months ago

    Preston, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Job title - Customer Service Advisor Salary - £20,000 to £24,000 Location - Preston Duration - Full time/ Hybrid Are you a Customer Service Advisor looking for a new challenge? Do you class yourself as a creative, organised and hard-working individual with high attention to detail? Are you a social media whizz who loves creating engaging content? Well...

  • Customer Service Advisor

    2 months ago

    Preston, United Kingdom CV-Library Full time

    Are you looking for a new role in financial services? Do you want a career and not just a job as a Customer Service Advisor? If so, we are the company that wants you. Benefits: Basic salary for the customer service advisor of £28k plus an annual bonus scheme | Comprehensive training and induction| Access to Professional Development and...

  • Customer Service Advisor

    6 months ago

    Preston, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor based at West View Leisure Centre in Preston, Lancashire. If you have the passion for people needed to deliver a first-class customer experience, this is your chance to chance to become the friendly face of a busy leisure centre. As Customer Service Advisor, you'll enjoy making a difference to every person who...

  • Customer Service Advisor

    6 months ago

    Preston, United Kingdom Recycling Lives Services Full time

    **Role**:Customer Service Advisor **Location**: Preston, PR1 **Hours**: Full time 42.75 hours per week, Mon - Fri **Salary**: £24,230.70 per annam **The opportunity** We are looking for an experienced Customer Service Advisor to join our established brokerage team, based at our Head Office facility in Preston. Reporting to the Customer Services...

  • Customer Service Advisor

    5 months ago

    Preston, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Fulwood Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...

  • Customer Service Advisor

    6 months ago

    Preston, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Fulwood Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...

  • Customer Service Advisor

    5 months ago

    Preston, United Kingdom Ideal Sales Solutions Ltd Full time

    **Overview** Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and...

  • Customer Service Advisor

    6 months ago

    Preston, United Kingdom Ideal Sales Solutions Ltd Full time

    **Overview** Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and...

  • Customer Service

    5 months ago

    Preston, United Kingdom Hire Recruiter Full time

    **Customer Service / Account Advisor | Preston City Centre | £22,000 - £25,000 per annum** We are an online recruitment service. Working with employers throughout the UK, we offer bespoke recruitment solutions. Due to continued success, we are looking to recruit Customer Service/Account Advisor to join our team. This role is a **non-selling role and...

  • Customer Service Advisor

    6 months ago

    Preston, United Kingdom Ideal Sales Solutions Ltd Full time

    **Overview** Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and...

  • Customer Service Advisor

    5 months ago

    Preston, United Kingdom Ideal Sales Solutions Ltd Full time

    **Overview** Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and...

  • Customer Service Advisor

    5 months ago

    Preston, United Kingdom Ideal Sales Solutions Ltd Full time

    **Overview** Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and...

  • Customer Service Advisor

    6 months ago

    Preston, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are seeking a Customer Service Advisor for a client in Walton Summit, Bamber Bridge. This is a position offering a friendly and supportive environment which provides great opportunities with immediate starts after the interview process, and full training is provided. This job involves inbound and outbound calls to customers and...

  • Customer Service Advisor

    6 months ago

    Preston, United Kingdom D & E Employment and Training Ltd Full time

    We are currently recruiting for a customer services advisor to join our expanding team The role will involve Inbound and Outbound calls to customers and depots. **We Need you to have -**: - A positive energetic attitude - Willingness to learn - Outgoing and enthusiastic - Excellent telephone manner with previous experience essential - Work well under...

  • Temporary Customer Service Advisor

    5 months ago

    Preston, United Kingdom Page Personnel Full time

    3 month temp role with the possibility of being extended or going perm - Weekly pay **About Our Client**: Our client is the leading supplier for energy across the North West region. They are looking for a Temporary Customer Service Advisor to join their Preston team on a temp to perm basis! **As a Temporary Customer Service Advisor you will**: - Be first...

  • Customer Service Advisor

    4 weeks ago

    Preston, Lancashire, United Kingdom beBee Professionals Full time £20,000 - £30,000

    We are seeking a Customer Service Advisor to deliver exceptional customer service and support the store's day-to-day operations in Preston, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain the store's visual...

  • Temporary Customer Service Advisor

    5 months ago

    Preston, United Kingdom Page Personnel Full time

    Temp to perm opportunity - Competitive hourly rate **About Our Client**: Our client is the leading supplier for energy across the North West region. They are looking for a Temporary Customer Service Advisor to join their Preston team on a temp to perm basis! **As a Temporary Customer Service Advisor you will**: - Be first point of contact for customers in...

  • Customer Service Advisor

    2 months ago

    Preston, UK, Lancashire, United Kingdom Greenbean Full time

    We have an excellent opportunity for Customer Service Advisors to join our call centre team in Preston on a temporary ongoing basis.Starting hourly rate of £11.44 increasing to £12.30 after working 12 weeks, with immediate start dates available!Full training will be provided for the role; however, a customer service background or call centre experience is...

  • Service Advisor

    6 months ago

    Preston, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JA1338R2- Job Type- Full time- Location- Preston, Lancashire, England- Salary- £25200-£32600 per annum**Job description**: **Service Advisor - Preston Area** Our client, a well-established motor trade employer in the Preston Area, is looking to recruit a high performing Service Advisor to join the team. As a Service Advisor you will...

  • Customer Service Advisor

    6 months ago

    Preston, United Kingdom Entwistle Green Full time

    Customer Service Advisor Role – Customer Service Advisor (known locally as a Property Manager) Salary - £ 23,500 per annum Location – Preston Employment Type – Full-time, permanent We are looking for an  ENERGETIC  and  ENTHUSIASTIC  customer service specialist, who either has a background within property, or looking to embark within...