Customer Service Apprentice

1 month ago


Helston, United Kingdom RecruitmentRevolution.com Full time

Have you left school or are you looking for your next challenge?
Ready to join the largest car company in the world?

Does this sound like you?

+ Excellent communication skills - listening is as important as talking in our industry
+ Curiosity - a desire to learn about our customers, our products, and our new technologies
+ Confidence - a personality that will welcome and engage our customers
+ An eye for detail - to capture information accurately, follow process and deliver an excellent customer experience
+ Energy - to motivate yourself, enthuse others, and achieve performance targets

We are looking for ambitious individuals to join our team, if that is you then get in touch

**Role info**:
Apprentice Toyota Customer Consultant / Customer Service
Helston (TR13)
£10,000 - £20,000 (National Apprenticeship Wage for Age)
Plus Quick Salary Progression and Other Fantastic Benefits
Hours - Monday to Friday 08.30 to 17.30 (with 1 hour for lunch).

Who are we?

In 2004 we opened our Helston site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.

Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.

In 2013 our Helston Bodyshop won the Toyota paint technician championship for the UK, what better accolade to show our quest for Customer satisfaction & Quality.

**The Apprentice Customer Consultant role**:
As an Apprentice Toyota Customer Consultant, your day will include working alongside the whole Aftersales department from Service advisors, Bodyshop estimators & Parts Advisors carrying out the following:
+ Providing advice to customers who are having problems or need advice with their vehicles.
+ Helping customers both face to face, over the phone and online.
+ Service Booking
+ Bodyshop imaging for estimating
+ Stock control for vehicle parts and accessories.
+ Raising invoices for Customers.
+ Liaison with internal teams within the centre to ensure great customer service.

**About you**:
+ Able to plan, organise self and meet agreed work deadlines.
+ Able to assimilate information quickly and provide considered responses.
+ Attention to detail and able to maintain a good, accurate quality of work.
+ PC/ Web literate.
+ Full clean driving licence is helpful but not essential.

What’s on offer?

+ Starting with Apprentice rate for age and progressing well past it
+ Full training and support to help you immerse yourself in the role and Toyota values
+ 30 days holiday, inc. Bank holidays
+ Discounted MOTs, Service & Parts.
+ Pension Scheme.
+ Excellent development opportunities to learn & grow with Parkland Group.

Ready to join the largest car company in the world?



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