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Head of Care and Lifestyle Product

3 months ago

Bournemouth, United Kingdom McCarthy Stone Full time

McCarthy Stone are recruiting for a Head of Care and Lifestyle Product to lead the commercial development of McCarthy Stone’s care, domestic and lifestyle services.

Reporting into the Commercial, Strategy and Planning Director, you will develop the strategy, business case and delivery plan for new propositions, care models, pricing structures, bundles and resourcing models. You will also own the evolution of the current product including partnering with operational teams to grow market penetration.

**Salary**:Up to £80,000 per annum depending on experience, plus a company car or car allowance.

This is a permanent, hybrid opportunity with occasional travel as and when required.

**Key Responsibilities**:

- Own the definition and development of the care and lifestyle product at McCarthy Stone Management Services.
- Define and deliver the strategy for care and lifestyle product. Deliver changes to operating model, resourcing model, systems, processes and enabling technology required to unlock care, domestic and lifestyle product growth.
- Lead the commercial growth of McCarthy Stone’s care and lifestyle product. Including growing penetration of care and lifestyle product in existing Retirement Living Plus developments and developing the business case and strategic options to grow the footprint of these services further, including launching within Retirement Living developments.
- Develop new approaches to grow domestic and lifestyle product uptake, including bundling and linking to other products and services.
- Work with Operations teams to identify opportunities for future growth; support launch of new products and services to influence maximum uptake.
- Own the pricing structure for care and lifestyle products.
- Identify and build strategic partnerships, alliances and relationships with relevant industry partners to deliver the strategy.
- Champion care and lifestyle products as a core element of McCarthy Stone lifestyle.

**Relationships**:

- Work with all key business stakeholders and functions - these include Services SLT, Services Operations (incl. development based colleagues), Operational Excellence, Legal and Finance.
- Work with key external partners as required.

**Other general responsibilities**:

- Maintain and improve standards and consistency by keeping up to date and operating within the latest defined standard specifications, using the approved documentation, process, systems, and source information to ensure consistent and effective performance
- Always fully comply with McCarthy Stone’s policies and procedures
- Actively engage and collaboratively manage relationships with internal and external stakeholders
- Undertake such other reasonable duties, commensurate with the job holder’s experience and qualifications as may be required for the smooth running of the business

**Health and Safety**:
Your Health and Safety responsibilities are to:

- Take reasonable care of your own health and safety and that of any person who may be affected by your acts or omissions at work.
- Act in accordance with Company Health and Safety policies and procedures, carrying out any work in accordance with any training, using any equipment in a safe and appropriate manner, informing your Line Manager of any health and safety problems and immediately stopping any unsafe activity until adequate measure have been taken to remove the risk or reduce it to as low as possible.

**Person Specification**:
**Knowledge & Experience**:

- Extensive experience of senior commercial, product or service development roles within an adult social care or healthcare setting.
- Strategy and business case development including practical experience of deploying new operating models or product offerings in the industry.
- Product or service ownership experience and direct P&L accountability.

**Skills & Competencies**:

- A strong senior change agent - energetic, self-starter and self-director.
- Ability to think strategically and adapt past knowledge to McCarthy Stone’s situation.
- Inspirational leader.
- Credibility with senior stakeholders.
- Strong analytical skills (verbal and numerate).

**Personal Attributes**:

- Commercial and strategic
- enjoys both concept ideation and deploying change.
- Tenacious and results driven with strong problem solving and trouble shooting skills.
- Responds positively to a high-pressure environment and able to adapt to changes quickly.
- Resilient and able to cope with competing priorities and work demands.
- Tactful, diplomatic and able to positively influence others.
- Consistent delivery record and strong commercial acumen.
- Personally accountable - a high achieving, target driven and self-motivated individual who can make things happen.
- Self-motivating and a team player.

**Why Join?**

McCarthy Stone has been officially recognised as a great place to work This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a posit