Collections Administrator

2 months ago


Blackburn, United Kingdom Cummins Mellor Recruitment Full time

The Collection Administrator will ensure that all unpaid direct debits and cancelled direct debits are actioned in a timely and cost-effective manner and targets are achieved monthly.

**The Role**
- To deal appropriately with all incoming calls from customers, brokers, agents, solicitors and third parties ensuring that data protection and money laundering guidelines are always followed.
- To make outbound calls in the course of the job ensuring that best practice and appropriate telephone manner is used on all occasions.
- Action ARRUD (cancelled direct debits) files daily.
- Arrears telephone calls from failed direct debits escalating to repossession calls.
- Escalation to appointment of agents or solicitors for repossession of assets.
- Administration and liquidation of companies, knowing and understanding what action to take and when.
- Process credit or debit card payments using an online system
- Ensure, legal notices and statements produced and sent out daily
- To investigate customers and assets using all available tools i.e., internet, social media.
- To deal with all administrative correspondence assigned to them, or as directed by the Head of Collections & Recoveries.
- To highlight any issues relating to Direct Debit administration or system problems to the Head of Collections & Recoveries.

**Experience required**:

- Demonstrable financial, analytical, and numerical skills.
- Demonstrable writing skills.
- Demonstrable telephone skills.
- Previous experience in debt collection
- Basic knowledge of Asset Finance and associated financial products.
- Administration experience within a financial environment.
- Working knowledge of Microsoft Office software.
- Team player - self-motivated, a ‘can-do; attitude, a never give up approach and a drive to succeed.
- Diligent - acute attention to detail and an investigative mind.
- Effective time manager - ability to work to tight deadlines and manage multiple priorities.
- Strong Communicator - able to converse at all levels.
- Integral - high level of personal and professional integrity.

**What are the benefits for joining this company?**
- Competitive salary dependent on experience
- A friendly and welcoming work environment where you’ll feel fully involved and valued
- Continuous training and development opportunities
- 25 days holiday plus bank holidays
- Death in service & competitive pension
- Social events
- Full time position (Monday - Friday), easy access to all major motorway routes



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