Billing Administrator

4 months ago

Blackburn, United Kingdom Ador Talent Ltd Full time

**Billing Administrator**

**Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus**

**Shift: 8:00am - 4:30pm or 9:30am - 6:00pm**

**Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth and completion of recent projects our client now requires a **Metering & Billing Administrator**

to join the Metering & Billing team based in the Blackburn HQ.

The company has seen huge growth over the past 30 years which has resulted in expansions of teams, promotions from within and created exciting opportunities for employees.

This is a fantastic employer who offer many benefits such as access to a state of the art onsite gym, 25 days holiday plus 8 days bank holiday (holiday entitlement increases in line with service), social/corporate events and a clear career progression plan.

**Metering & Billing Administrators**:

- Daily management of direct debit requests including set up, verifications and amendments of direct debit mandates and preparation of direct debit collection files.
- Completing all Change of Tenancy requests & authorisation form requests prior to Bills being issued to customers.
- Dealing with customer dissatisfaction / complaints with a Right First-Time approach
- Administration tasks in relation to new and existing customer account requests including issue of welcome packs and replacement of prepayment cards.
- Preparation and review of consumption reports for customers.
- Engaging with clients to process work order requests and provide service updates - this includes completing the administrative work required on conversions of smart metering.
- Carrying out credit billing contract procedures which include reminder notices for overdue bills and monthly reports for clients and internal reporting.
- Liaise with senior coordinators to support the mobilization and onboarding of new contract awards of new customers.

**Experience Required**
- Excellent customer service skills including confidentiality, tact and diplomacy.
- Knowledge and understanding of GDPR regulations in relation to processing sensitive personal information.
- Strong attention to detail and accuracy
- A flexible approach to managing workload with the ability to work to deadlines and able to prioritise and perform tasks under pressure.
- The ability to communicate clearly and concisely at all levels using various methods of communication.
- Work effectively as part of a team and help build relationships within it to achieve team goals.
- Excellent working knowledge of Microsoft Excel, Word, and Outlook

**Job Types**: Full-time, Permanent

**Salary**: From £230,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Work Location: In person

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