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Senior Customer Collaboration Lead

3 months ago


BurtonOnTrent, United Kingdom Molson Coors Full time

**Date**:Feb 7, 2024**Location**:Burton Upon Trent, GB**Company**:MolsonCoors_UK**Requisition ID**:29799**Why You Should Join Us**
- For over two centuries, Molson Coors has been bringing people together over a cold beer, but today, our modern portfolio of award-winning brands extends beyond beer to meet the evolving tastes and preferences of our consumers.- With a presence in over 100 countries and a team of 16,000 talented employees globally, we take pride in our traditions, brands and the role we play in uniting people to celebrate all life’s moments.- As one of the world’s leading beverage companies, we are passionate about promoting responsible drinking and creating a sustainable future.- In addition to popular favourites like Coors, Carling and Doom Bar, our beverage portfolio includes Aspall, Rekorderlig, Staropramen, Madrí Excepcional and Blue Moon. We also have an expanding and evolving premium spirits range that include Black Cow Vodka, Bandero Tequila and Tarquins Gin.- As a People First organisation, we’re happy to discuss flexible working options.**Your Purpose**
- We’re now looking to recruit a Senior Customer Collaboration Lead to join our brilliant Logistics Team.- The customer collaboration lead will need to build engagement with indentified customers and be comfortable operating in new territories, often dealing with ambiguity with a self starter mentality- Understand the needs of the customer, translate and communicate as the voice of the customer into the wider demand planning and logistics team, whilst being the voice of Molson Coors to the customer- Deliver world class customer service and interaction aligned to the strategy of first choice for people, customers and consumers- Holding frequent communication with the customer to understand volumes and delivery requirements, translating these outputs into the wider demand execution/demand planning & logistics teams- As part of the Senior CC team, supporting the improvement of data handling and analytics within the function, to ensure data integraty and inqusitivity is at the front of our day to day**Key Responsibilities**
- Working with logistics and commercial teams to deliver customer service/experience metrics for identified accounts.
- Responsible for the effective communication of service pinch points, and any mitigating actions including supporting supply planning descisions on line changes, based on customer network availability.
- Accountable for effective relationship management at appropriate levels internally and externally to Molson Coors, & ownership of the customer forecast and execution within the Integrated Busines Execution Zone
- Regular communcation of customer service and relationship status into wider logistics and commercial teams, through DDS meetings & customer MFSTs.
- Sku subs & allocations accountability to ensure service is maintained for all customers, where thresholds are exceded

**About You**
- Logistics experience in a customer facing environment essential
- Strong data integrety and analytical skill set, with proven ability to interpret & manipulate data to drive action
- Proven record of strong collaboration with customers
- Strong communicator internally and externally across multiple levels in an organization

**About Us**
- We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 10 years
- Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.
- Commitment to the physical and mental wellbeing of all our people. We are proud to have been awarded Gold in Mind’s Workplace Wellbeing Awards.
- We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets**.**

**Molson Coors Beverage Company: Building Careers**
- Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.- This makes our talent strategy simple - we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset.