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Call Centre Executive
4 months ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a representative, you will be the first point of contact for our customers, providing exceptional service and assistance. This is a great opportunity to work in a fast-paced environment and contribute to our company's success.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Maintain customer records by updating account information
- Conduct data entry tasks to ensure accurate record keeping
- Analyze customer needs and recommend appropriate solutions
- Follow call center scripts and protocols to ensure consistent service delivery
- Collaborate with team members to achieve individual and team goals
**Skills**:
- Excellent communication skills in English
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide effective solutions
- Proficient in data entry with attention to detail
- Multilingual abilities are a plus
**Job Types**: Full-time, Permanent
**Salary**: From £23,533.56 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 12/04/2024