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Call Centre Professional

2 months ago

Leeds, Leeds, United Kingdom Elevation Recruitment Group Full time £24,336
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Elevation Recruitment Group. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, resolving queries and issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Provide accurate and timely information to customers regarding their accounts and services
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance targets and key performance indicators (KPIs)

Requirements:

  • Previous experience in a customer-facing role, preferably in a call centre environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills

What We Offer:

  • A competitive salary and monthly bonus scheme
  • Opportunities for career advancement and professional development
  • A dynamic and supportive work environment
  • A range of employee benefits and perks