Call Centre Representative

2 months ago


Leeds, Leeds, United Kingdom Zenith Full time
Call Operative

We are seeking a skilled Call Operative to join our commercial roadside assistance team at Zenith, where you will play a critical role in ensuring our customers receive prompt and efficient support.

Your primary responsibility will be to handle incoming calls regarding breakdowns, defects, and repairs in our commercial fleet, escalating queries to the right points of contact in a timely manner.

This is a fast-paced environment that requires strong problem-solving skills, attention to detail, and the ability to work under pressure. As a Call Operative, you will be responsible for:

  • Answering calls and distributing them appropriately
  • Taking clear and concise information
  • Storing and reporting crucial details on our database
  • Liaising with various contacts and teams to ensure all relevant enquiries are communicated
  • Resolving queries by updating Key Account Managers and Operations Manager

As a valued member of our team, you will enjoy a range of benefits, including:

  • Up to £20,500 salary dependent on experience
  • £1400 annual bonus
  • Agile working program
  • Private medical care
  • 6.25% contributory pension scheme
  • 24 days annual leave with option to buy/sell 5
  • Annual birthday leave
  • Discounted gym membership
  • Company tech scheme
  • Cycle to work scheme
  • Referral scheme

Zenith is committed to creating an inclusive and diverse workplace, where everyone has the opportunity to thrive. We welcome applications from individuals with a range of backgrounds, perspectives, and skills.



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