Administrative Support Professional
3 weeks ago
Job Title: Receptionist / Administrator
Job Summary:
We are seeking a highly organized and efficient Receptionist / Administrator to join our team at Manpower UK - RISE in Leeds City Centre. The successful candidate will provide exceptional customer service, manage administrative tasks, and maintain a welcoming environment for visitors and callers.
Key Responsibilities:
- Provide a first line contact for callers and visitors, presenting a helpful and effective image of our client.
- Connect callers directly to the department they are seeking or investigate their needs to identify where help can best be provided.
- Undertake other administrative tasks as required, including using the membership system to identify members, ensure subscriptions are up to date, and direct members to the correct Officer.
- Welcoming visitors to the union, connecting them to the department/person they wish to visit or speak with.
- Make and maintain records of bookings for all meeting rooms, including making special arrangements, buffets, and use of equipment.
- Ensure that visitors understand the union's requirements for safety & security and complete the security pass arrangements as required.
- Record receipt of courier deliveries, recorded deliveries, and keep the reception area tidy and smart at all times.
- Ensure that messages are passed promptly to the recipient and make taxi arrangements, ensuring that all taxis are authorized and records kept of all bookings.
- Answer incoming calls, within 4 rings whenever possible, dealing with calls promptly and effectively to keep the lines free and accessible to further callers.
- Assist callers with queries where able to do so and ensure messages are passed promptly to the recipient.
- Have a full working knowledge of the telephone system both from the switchboard and extensions and train other staff in the operation of the telephone system for when cover is required.
- Advising recipients of receipt of faxes on the main number, receiving delivery of stationery requisitions, checking, ordering, and issuing stationery to the requester once delivered.
- Receiving delivered post and sorting ready for collection by each department and receiving outgoing post from departments and franking it ready for collection.
Requirements:
The ideal candidate will possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment. They will also have a strong attention to detail and be able to maintain confidentiality when handling sensitive information.
What We Offer:
We offer a competitive salary and a range of benefits, including opportunities for professional development and a supportive team environment.
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