Lead Administrator
6 months ago
**Key responsibilities**
- Inbound and outbound calls to existing or new customers.
- Booking in surveys or appointments with customers from generated leads / incoming marketing.
- Uploading customer information onto databases and sharing files as required.
- General administration duties in line with the job role.
**Skills required**
- Excellent communication skills - fact finding and problem solving.
- Must have experience and confident on the telephone/speaking to customers.
- Good attention for detail
- IT literate
**Qualifications required**
A qualification in IT / customer service is advantageous but not essential.
**Additional Information**
**Company overview**:
DPS specialise in eco and renewables with over a decade of experience. We provide free grants to homes across the UK with such things as insulation, heating (Gas and Air Source), Solar PV and more.
- £22, 000 per annum starting salary
- Working Days: Monday - Friday
- Shift Pattern: 8am - 4pm or 9am - 5pm
**Contract type**:
Permanent after successful completion of probationary period / training ( 6 weeks)
**Salary**: £22,000.00 per year
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (required)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Mar 36
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