Reception/admin

7 months ago

Gateshead, United Kingdom Fell Cottage Surgery Full time

Job Title Medical Receptionist / Administrator Line Manager Office Manager Accountable to Practice Manager Hours per week tbc Job Summary To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Mission Statement Our aim is the provision of high quality, evidence based, effective care for all of our patients delivered by a cohesive, happy team.

Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire (SHEF) This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI) To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision.

We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Office Manager. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme.

Service Delivery Staff at Fell Cottage Surgery must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure. Security The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured. Professional Conduct At Fell Cottage Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role. Leave All personnel are entitled to take leave.

Line managers are to ensure all of their staff are afforded the opportunity to take all of their leave entitlement. Primary Responsibilities The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b.

Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients t

  • Admin Assistant

    6 months ago

    Gateshead, United Kingdom Jackson Hogg Full time

    Jackson Hogg is looking to recruit an Admin Assistant for a fantastic manufacturing company based on the team valley. **Overview of the Admin Assistant** **Role and Responsibilities of the Admin Assistant** - Be the initial call point to help customers and site visitors, directing them appropriately. - Comply with the company's standard operating...

  • Receptionist / Admin (Operations Support)

    4 days ago

    Gateshead, United Kingdom Staff Power Group Full time

    Staff Power Group have a exciting opportunity for an experienced Administrator / Receptionist to join our client in Gateshead, an award-winning UK Company, providing complete signage and graphics solutions from concept design, through to final installation. Duties will include covering reception at certain times but also supporting the HR Manager with admin...

  • Reception/admin

    7 months ago

    Gateshead, United Kingdom Fell Cottage Surgery Full time

    Job Title Medical Receptionist / Administrator Line Manager Office Manager Accountable to Practice Manager Hours per week 37.5 Job Summary To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing...

  • Chemotherapy Scheduler and Admin Assistant

    7 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    An Opportunity has arisen for a dynamic and motivated chemotherapy scheduler to join the busy chemotherapy day unit admin team. This is a rapidly developing team and requires a team member able to communicate with admin teams across the whole organisation as well as communicating effectively with the clinical teams. You will be required to communicate...

  • Part-Time Front Desk Professional

    1 week ago

    Gateshead, Gateshead, United Kingdom NHS Full time

    We are looking for a highly organized and efficient Part-Time Front Desk Receptionist to join our dynamic team. As a key member of our Reception/Admin team, you will be responsible for delivering excellent reception and administrative services to patients, doctors, and colleagues.Our TeamWe have a diverse team of over 20 staff, including partners, salaried...

  • Office Assistant

    6 days ago

    Gateshead, United Kingdom Go-To Outsourcing Full time

    Office Assistant to help with the day-to-day office duties within the Reception/Admin department. **Duties**: Duties will include answering and directing incoming calls. First Point of Contact Greeting Visitors and providing refreshments Assisting with Human Resources Booking Transport Assisting with Purchasing Data Inputting General Office...

  • Temporary Administrator

    7 months ago

    Gateshead, United Kingdom Jackson Hogg Full time

    Jackson Hogg are looking to recruit a temporary Administrator for a growing Engineering company based in Gateshead on a 3 month contract. Hours - Monday to Thursday 8:00-4:30, Friday 8:00 - 1:00 **Reporting to the HR Manager the Temporary Administrator will be responsible for**: - Working on reception being the first point of contact for any external...

  • Receptionist Office Administrator

    2 days ago

    Gateshead, United Kingdom NRG PLC Full time

    One of the Uk’s leading IT companies are looking to appoint a Receptionist/ Office Administrator to work in their office located in Gateshead. This role is offered working 20 - 25 hours per week, with flexible working available. This is a varied role and would suit someone who is a good multitasker who wants to work in a fast-paced environment. **About...

  • Business Administration Apprentice

    3 days ago

    Gateshead, United Kingdom Precision 2000 Ltd Full time

    You will undertake a variety of business support admin-based tasks in a varied role in which you will have the opportunity to develop a broad range of skills and knowledge while working towards a recognised apprenticeship qualification. Every employee is critical to our success with career development opportunities, while you work with us to achieve our...

  • Apprentice Business Administrator

    3 days ago

    Gateshead, United Kingdom Optimum Skills Full time

    We have an exciting opportunity to join our team on a Business Administration Apprenticeship in our offices based in Team Valley. You will undertake a variety of business support admin-based tasks in a varied role in which you will have the opportunity to develop a broad range of skills and knowledge while working towards a recognised apprenticeship...

  • Admin Assistant

    6 days ago

    Gateshead, United Kingdom Reed Talent Solutions Full time

    This is a permanent position with in Gateshead Health NHS Foundation Trust. The initial employment will be to work in the PCAS unit, if this service is stood down in the future then further permanent employment within the Trust will be offered. We are interested in hearing from any motivated and enthusiastic administrative staff whowould like to come and...

  • Residential Legal Secretary

    7 months ago

    Gateshead, United Kingdom Adkins & Cheurfi Recruitment Full time

    Residential Legal Secretary Gateshead Main Responsibilities: - To assist fee earners with the full range of admin tasks associated with Conveyancing, updating file records electronically (using CMS), creating and supporting the general administration within the team - Assist fee earners to progress cases in a timely manner - Being a point of contact for...

  • Gp Medical Receptionist

    7 months ago

    Gateshead, United Kingdom Central Gateshead Medical Group Full time

    Job Purpose The purpose of the role of Medical Receptionist is to prove efficient and effective reception and clerical support to the Practice, exercising absolute discretion and confidentiality, to ensure the smooth running of surgeries and other services provided to patients. Responsibilities Dealing with all appointments and patient requests, ensuring...

  • Clerical Assistant

    7 months ago

    Gateshead, United Kingdom Gateshead Health NHS Foundation Trust Full time

    We are looking for a friendly individual with initiative and a positive approach to work as part of a team based within the Endoscopy department, QEH. You will ensure provision of an effective and efficient administration office and reception, which will include working various shifts. There will be a need to actively monitor Endoscopy waiting list and ICE...

  • Operational Support Assistant

    6 months ago

    Gateshead, United Kingdom Jackson Hogg Full time

    Jackson Hogg is looking to recruit an Operational Support Assistant for a fantastic manufacturing company based on the team valley. **Overview of the Operational Support Assistant** **Role and Responsibilities of the Operational Support Assistant** - Be the initial call point to help customers and site visitors, directing them appropriately. - Comply with...

  • Administration Assistant

    7 months ago

    Gateshead, United Kingdom Jackson Hogg Full time

    Jackson Hogg is looking to recruit a Administration Assistant for a fantastic manufacturing company based on the team valley. **Overview of the Administration Assistant** **Role and Responsibilities of the Administration** - Be the initial call point to help customers and site visitors, directing them appropriately. - Comply with the company's standard...

  • Operational Support Assistant

    7 months ago

    Gateshead, United Kingdom Jackson Hogg Full time

    Jackson Hogg is looking to recruit an Operational Support Assistant for a fantastic manufacturing company based on the team valley. **Overview of the Operational Support Assistant** **Role and Responsibilities of the Operational Support Assistant** - Be the initial call point to help customers and site visitors, directing them appropriately. - Comply with...

  • Learningskills Adviser/receptionist

    5 days ago

    Gateshead, United Kingdom Gateshead Council Full time

    We are looking to appoint a full time Learning and Skills Advisor/receptionist based at the Gateshead Interchange. You will provide effective support for the running of a busy learning centre, ensuring high levels of building occupancy, maintenance and cleaning. The role will include some late evenings in order to meet the needs of the business. You will...

  • Project Administrator

    7 months ago

    Gateshead, United Kingdom UpNorth Group Ltd Full time

    UpNorth Group Ltd are an award winning, market-leading group of specialist building services based on the Team Valley Trading Estate in Gateshead. We are currently looking for an experienced Administrator to join our fast paced, busy Project team. The role requires a self-motivated, committed individual who has excellent organisation skills, proficient with...

  • Project Administrator

    6 days ago

    Gateshead, United Kingdom UpNorth Group Ltd Full time

    UpNorth Group Ltd are an award winning, market-leading group of specialist building services based on the Team Valley Trading Estate in Gateshead. We are currently looking for an experienced Administrator to join our fast paced, busy Project team. The role requires a self-motivated, committed individual who has excellent organisation skills, proficient with...