Hotel Systems Support

1 month ago

Telford, United Kingdom Guestline Full time

**About Guestline**

We craft thoughtful products that help hoteliers effortlessly welcome and manage their guests. We’re central to the lives of thousands of hotels and their fantastic staff around the world. Our customers interact with our user-friendly and intuitive software in many areas of their working day, at any time and any place. We’re here to make their lives more enjoyable, more productive and to enable them to provide a better service to their customers or as we call it: More GuestTime. It’s this relationship that we help build between hotels and their guests that mean we have vast scope for innovation, disruption, and enhancement every step of the way.

It’s been an unprecedented time for hospitality and during these turbulent times we are proud that we have pulled together to support our valued customers whilst continuing to attract new customers. The hospitality industry has weathered a difficult storm and we remain committed to helping hoteliers leverage the power of technology to streamline their operations and provide a memorable guest experience.

**It’s not just about the technology**

Our team is diverse, filled with ambitious and creative minds, spread across the UK, Europe, and Asia with customers in 25 countries, across 5 continents. Our history guides us and gives us a great position in the market, but it’s our innovation and international expansion that will keep us successful. Don’t just take our word for it, every 10 working hours a new hotel goes live with Guestline.

Yes, technology and solutions are our thing, but what makes us different is we love to show our customers the humans behind the computers. We're all about personable technology, we give our customers the systems and advice they need to enhance guest experience and make their operations more efficient. Through this approach we have been awarded ‘Best Technology Product’ from Boutique Hotelier and Travolution.

**The Team and the Hotel Systems Support role**

In this role you'll be on the front line of our customer interactions, providing support for our PMS and distribution systems. If your background is in a Front of House or Reservations role in a hotel then we would love to hear from you As someone used to working with booking/reservation software, as well as ever-changing customer needs, you will already have the skill set and experience with PMS and distribution systems to make a fantastic addition to our team.

**What you’ll be doing**
- Be an expert in ZenDesk by logging, investigating, and closing tickets logged by customers, internal staff, and 3rd parties with a high level of accuracy and detail
- You’ll use your previous hospitality experience to understand and engage with our customers, offering a high-quality, courteous level of service across all channels
- You’ll liaise with our 2nd and 3rd Line Support Teams, ensuring an appropriate handover whenever you have a challenge you cannot solve at 1st line support
- Data security is one of our highest priorities, you will commit to upholding best practice around GDPR and PCI principles

**About you**
- ** You’re a hospitality PMS genius** - you’re experienced as a Receptionist, Reservations Agent or with Rates
- **You’re an engaging communicator** - your written skills allow you to keep people well informed, alongside your verbal skills which keep colleagues and customers onboard with updates and any progress made
- **You’re meticulously organized**:

- you use efficient processes and know how to multitask seamlessly
- **You relentlessly think Guest** - you put a customer lens on all that you do. You have the ability to understand the problems of our customers and use your expertise to guide them to the best outcome
- **You’re kind** - one of our most important attributes in a Guestliner, you’ll go out of your way to help others and feel proud when others around you succeed
- **You’re bold and prepared to drive change** - you use learning techniques, soft skills and lead by example to inject new ways of thinking wherever needed and you’re not adverse to trying new things in order to deliver the best possible service
- **You’re tech
- savvy** - whilst you don’t need to be able to code, we like our Guestliners to be tech-savvy enough to understand the nuances and workings of our technologies

**The process**
- A 30-minute call with a member of our PeopleOps team to get to know you a little better
- You’ll spend 60-minutes with a Support Team Leader (all virtually) to understand the operations and how we work at Guestline
- You’ll meet with our Head of Support for 30-minutes to conclude the process

**Guestliner Benefits**

Our Guestliners make our business the innovative, progressive, and successful place that it is. Here are some of the benefits they enjoy:

- We believe in continuous improvement and so we'll give you your own allowance to spend on your professional development
- Your health is important and

  • Hotel Breakfast Assistant

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom International Hotel Telford Full time

    We are looking for early risers to join our breakfast service team at The International Hotel, Telford.Employed on an as and when required/zero hours basis as to business requirements, flexibility is essential as the role will include week-ends and bank holidays. Working hours are generally 6am to 11am.Responsibilities include: Offer exceptional customer...

  • Hotel Breakfast Assistant

    1 month ago

    Telford, United Kingdom International Hotel Telford Full time

    We are looking for early risers to join our breakfast service team at The International Hotel, Telford. Employed on an as and when required/zero hours basis as to business requirements, flexibility is essential as the role will include week-ends and bank holidays. Working hours are generally 6am to 11am. **Responsibilities include**: - Offer exceptional...

  • Hotel Night Porter

    1 month ago

    Telford, United Kingdom Holiday Inn Telford-Ironbridge Full time

    We are recruiting for a Night Porter to work as part of the front of house operations team across our 3 hotels in central Telford, to support Reception and Food and Beverage operations in order to deliver a unique guest experience. The role is offered on a permanent basis working 40 hours a week. Flexibility is essential as you will work any 5 out of 7...

  • Hotel Night Porter

    3 weeks ago

    Telford, United Kingdom Holiday Inn Telford-Ironbridge Full time

    We are recruiting for a Night Porter to work as part of the front of house operations team across our 3 hotels in central Telford (Holiday Inn, Ramada and International Hotel), to support Reception and Food and Beverage operations. This role is a permanent position working 40 hours a week. Flexibility is essential as you will be working 5 nights per week...

  • Casual Hotel Receptionist

    3 weeks ago

    Telford, United Kingdom Holiday Inn Telford-Ironbridge Full time

    We are seeking Casual Receptionists to join our reception teams at our hotels in central Telford (Holiday Inn, Ramada and International Hotel). Employed on an as and when required/zero hours basis as to business requirements, flexibility is essential as the role will include weekdays, weekends and bank holidays. **Responsibilities include**: - Carry out...

  • Casual Hotel Receptionist

    4 weeks ago

    Telford, United Kingdom Holiday Inn Telford-Ironbridge Full time

    We are seeking Casual Receptionists to join our reception teams at our 3 hotels in central Telford (Holiday Inn, Ramada and International Hotel). Offering exceptional customer service checking in guests to the Hotels, you will be required to deal with a number of queries both face to face and on the telephone. You must be able to think on your feet whilst...

  • Casual Hotel Night Porter

    1 month ago

    Telford, United Kingdom Holiday Inn Telford - Ironbridge Full time

    We are recruiting for Night Porters to work as part of the front of house operations team across our 3 hotels in central Telford (Holiday Inn, Ramada and International Hotel), to support Reception and Food and Beverage operations in order to deliver a unique guest experience. Our Casual contracts are great for people looking to top up their income and/or...

  • Hotel Receptionist Casual

    1 month ago

    Telford, United Kingdom Holiday Inn Telford-Ironbridge Full time

    We are seeking Casual Receptionists to join our reception teams at our 3 hotels in central Telford (Holiday Inn, Ramada and International Hotel). Offering exceptional customer service checking in guests to the Hotels, you will be required to deal with a number of queries both face to face and on the telephone. You must be able to think on your feet whilst...

  • Front of House Assistant

    1 month ago

    Telford, United Kingdom Ramada Hotel Telford Full time

    Casual Front of House Assistant Our Casual contracts are great for people looking to top up their income and/or work flexibly, as work is offered with hours to suit both you and the peak trading times of our business. You will mainly be working breakfast shift which usually starts at 6.30am and finishes at 11.30am. Extra shifts are available, including week...

  • Casual Front of House Assistant

    1 month ago

    Telford, United Kingdom Ramada Hotel Telford Full time

    Casual Front of House Assistant Our Casual contracts are great for people looking to top up their income and/or work flexibly, as work is offered with hours to suit both you and the peak trading times of our business. Flexibility is essential as shifts can include week days, evenings, weekends and bank holidays. We are recruiting for a Casual Front of...

  • Front of House Assistant

    4 weeks ago

    Telford, United Kingdom Ramada Hotel Telford Full time

    Casual Front of House Assistant Our Casual contracts are great for people looking to top up their income and/or work flexibly, as work is offered with hours to suit both you and the peak trading times of our business. Flexibility is essential as shifts can include week days, evenings, weekends and bank holidays. We are recruiting for a Casual Front of...

  • Front of House Assistant

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom Ramada Hotel Telford Full time

    Casual Front of House AssistantOur Casual contracts are great for people looking to top up their income and/or work flexibly, as work is offered with hours to suit both you and the peak trading times of our business. You will mainly be working breakfast shift which usually starts at 6.30am and finishes at 11.30am. Extra shifts are available, including week...

  • Casual Front of House Assistant

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom Ramada Hotel Telford Full time

    Casual Front of House AssistantOur Casual contracts are great for people looking to top up their income and/or work flexibly, as work is offered with hours to suit both you and the peak trading times of our business. Flexibility is essential as shifts can include week days, evenings, weekends and bank holidays.We are recruiting for a Casual Front of House...

  • Production Support Operator

    1 month ago

    Telford, United Kingdom Window Systems Division Full time

    **4 on 4 off, Days and Nights** **Job Purpose**: To provide a wide variety of production support tasks in the extrusion facility. Loading and unloading of stillage’s from production lines to storage areas, segregation of waste materials & facilitate the supply of consumable materials to the production lines. **Key Accountabilities**: - Loading and...

  • Public Area Cleaner

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom Telford Hotel & Golf Resort Full time

    Job Ref:QHC8805Branch:Telford Hotel Golf ResortLocation:Telford Golf Hotel and Spa, TelfordSalary/Benefits:up to £9.50/hourContract type:CasualHours:Part TimeShift pattern:Night Shift 22:30 pm until 3am or 5am until 11amHours per week:Zero Hour ContractPosted date:05/01/2023Closing date:07/02/2023Are you looking for a flexible role?Do you have a keen eye...

  • Night Supervisor

    1 month ago

    Telford, United Kingdom Telford Hotel, Spa & Golf Resort Full time

    **Job Ref**:QHC12826 **Branch**:Telford Hotel, Spa Golf Resort **Location**:Telford Hotel, Spa Golf Resort **Contract type**:Permanent **Hours**:Full Time **Hours per week**:40 **Posted date**:12/03/2024 **Closing date**:14/04/2024 **_ Do you pride yourself on providing outstanding customer service?_** **_ Are you currently seeking a new...

  • Greenkeeper

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom Telford Hotel & Golf Resort Full time

    Job Ref:QHC10728Branch:Telford Hotel Golf ResortLocation:Telford Golf Hotel and Spa, TelfordSalary/Benefits:Up to £11/hourContract type:PermanentHours:Part TimeHours per week:16Posted date:23/06/2023Closing date:25/07/2023**_Do you pride yourself in your work?_**_ Are you currently seeking a new challenge?_As a Greenkeeper, you will be responsible for...

  • Room Attendant

    4 weeks ago

    Telford, Telford and Wrekin, United Kingdom Telford Hotel & Golf Resort Full time

    Job Ref:QHC10954Branch:Telford Hotel Golf ResortLocation:Telford Golf Hotel and Spa, TelfordSalary/Benefits:Hourly Rate up to £10.42Contract type:CasualHours:Part TimePosted date:20/07/2023Closing date:22/08/2023Are you looking for a flexible role?Do you have a keen eye for detail with cleanliness?No experience? No problem, we provide full trainingWhat will...

  • Greenkeeper

    1 month ago

    Telford, United Kingdom Telford Hotel, Spa & Golf Resort Full time

    **Job Ref**:QHC12405 **Branch**:Telford Hotel, Spa Golf Resort **Location**:Telford Hotel, Spa Golf Resort **Contract type**:Casual **Hours**:Part Time **Hours per week**:Annualised Contract **Posted date**:25/01/2024 **Closing date**:27/02/2024 **_ Do you pride yourself in your work?_** **_ Are you currently seeking a new challenge?_** As a...

  • Bartender

    1 month ago

    Telford, United Kingdom Telford Hotel, Spa & Golf Resort Full time

    **Job Ref**:QHC13350 **Branch**:Telford Hotel, Spa Golf Resort **Location**:Telford Hotel, Spa Golf Resort **Salary/Benefits**:Hourly Rate up to £11.44 **Contract type**:Casual **Hours**:Part Time **Posted date**:07/05/2024 **Closing date**:09/06/2024 **Are you looking for a flexible job?** **Can you commit to 8 hours per week?** **No experience?...