Business Systems Analyst

4 weeks ago

Telford, Telford and Wrekin, United Kingdom Window Systems Division Full time

As a key member of the ICT team at the Window Systems Division, the role of Business Systems Analyst will provide support and administration to key business systems.

Key responsibilities include:

  • Providing 1st line support for ICT systems
  • Coordinating 2nd line support with third party support companies
  • Managing third party support contracts, including monitoring of SLAs
  • Developing and promoting the use of business systems within the organisation
  • Data report writing using System Report Writing Tools and SSRS
  • User training
  • Project management of system enhancements

Key systems to be supported include:

  • ERP Business System & Warehouse Management System
  • Time & Attendance System
  • Group VAT Reporting

The ideal candidate will have a BSc/BA degree in a relevant subject, such as Accounting, Management, Finance, Mathematics, Business Management, Computer Science, Information Technology or Software Engineering.

They will also have experience of Microsoft Business Central ERP support and administration, SQL Server administration, and Manufacturing, Sales & Distribution operations.

Additionally, they will have strong communication and interpersonal skills, and be able to work effectively in a team environment.

The role will involve working closely with the Supply Chain, Manufacturing, Sales, Distribution and Finance teams to support daily operations.

The successful candidate will be able to demonstrate a strong understanding of business systems and processes, and be able to communicate effectively with stakeholders at all levels.

They will also be able to work independently and as part of a team, and be able to prioritise tasks and manage multiple projects simultaneously.

The role will offer the opportunity to work on a variety of projects and to contribute to the delivery of the strategic roadmap of the organisation.

The ideal candidate will be able to demonstrate a strong commitment to delivering high quality results and to working in a fast-paced environment.

They will also be able to demonstrate a strong understanding of cyber security and be able to ensure that procedures and policies are followed to minimise risk to the organisation.

The role will involve working closely with the ICT Helpdesk function to ensure that user requests are resolved to agreed service levels.

The successful candidate will be able to demonstrate a strong understanding of ICT systems and processes, and be able to communicate effectively with stakeholders at all levels.

They will also be able to work independently and as part of a team, and be able to prioritise tasks and manage multiple projects simultaneously.

The role will offer the opportunity to work on a variety of projects and to contribute to the delivery of the strategic roadmap of the organisation.

The ideal candidate will be able to demonstrate a strong commitment to delivering high quality results and to working in a fast-paced environment.

They will also be able to demonstrate a strong understanding of cyber security and be able to ensure that procedures and policies are followed to minimise risk to the organisation.

Key performance measures will include:

  • Delivery of projects to support the strategy of the organisation in a timely fashion
  • Continued maintenance of ICT Business Systems to ensure security and availability to agreed service levels
  • Positive feedback from management and peers on job performance and teamwork
  • Ensuring Helpdesk requests are resolved to service level agreements

The role will involve working closely with the ICT Team Managers and the Head of ICT to ensure that the role is delivering against the strategic objectives of the organisation.

The successful candidate will be able to demonstrate a strong understanding of business systems and processes, and be able to communicate effectively with stakeholders at all levels.

They will also be able to work independently and as part of a team, and be able to prioritise tasks and manage multiple projects simultaneously.

The role will offer the opportunity to work on a variety of projects and to contribute to the delivery of the strategic roadmap of the organisation.

The ideal candidate will be able to demonstrate a strong commitment to delivering high quality results and to working in a fast-paced environment.

They will also be able to demonstrate a strong understanding of cyber security and be able to ensure that procedures and policies are followed to minimise risk to the organisation.

Key personal attributes required for the role include:

  • Action orientated – able to deal with problems in appropriate time frames
  • Driven by results – decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
  • Effective communication – clear concise written and spoken, ability at all levels, customer, supplier and internal
  • High standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
  • Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty, and high standards in undertaking the role
  • People management – demonstrating commitment to working and engaging constructively with internal and external stakeholders

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