Cluster Sales Manage Uk

2 weeks ago

London, United Kingdom 7Pines Resort Sardinia Full time

The Cluster Sales Manager represents by proactively soliciting new business from accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads.

Represents the hotels within the designated market (UK) and meets goals in room nights and revenue as set in each resort:

- Schloss Roxburghe, part of Destination by Hyatt
- 7Pines Resort Sardinia, part of Destination by Hyatt
- 7Pines Resort Ibiza, part of Destination by Hyatt
- Tophotel Hochgurgl, Austria
- Hotel Stadt Hamburg, Sylt, Germany

**DUTIES AND RESPONSIBILITIES**:

- Works with the Global Director of Sales and DOS of each property to identify the top accounts, determine deployment structure, identify account managers, and coordinate efforts to pull-through business from the accounts.
- Solicits new business from assigned business accounts (Leisure and MICE) and leads sent through internal referral from each resort and Hyatt systems.
- Solicits potential new accounts or business opportunities by leveraging business intelligence and support or other third-party data sources in order to generate leads.
- Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.
- Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, new business calls, face to face activities, etc.).
- Conducts customer facing sales activities/ business trips on behalf of the hotels as appropriate. (e.g., lunch and learns, social hours, activities, local industry events, convention and visitors bureau activities, etc.).
- Arrange fam trips with selected key accounts (Leisure & MICE) for all resorts based on availabilities and priorities of each resort - also utilizing the Hyatt network and supported by the local team.
- Maintains complete and up-to-date lead information on each account to verify accurate reporting and customer base information (weekly reports, business trip reports, monthly reports).
- Qualifies and maintains customer’s long-term business potential and refers customers to the entire portfolio of 12.18. Hospitality Management.
- Verifies accurate and timely lead turnover to other sales channels.
- Presents hotel benefits and features based on customer needs.
- Understands and utilizes all business processes written in support of the sales organization.
- Utilizes negotiation skills and creative selling abilities to uncover new business.
- Uses all information systems to research the deployment and values of the accounts deemed important for the hotel.
- Understands the overall market (e.g., competitors strengths and weaknesses, economic trends, supply and demand, etc.) in order selling effectively against competitors
- Communicates trends, opportunities and market changes through reports.
- Understands and actively utilizes the company marketing initiatives/incentives converting cold to warm leads.
- Tracks weekly activities and relationships to revenue and room night production.
- Adjusts to significant variation in daily work load through independent prioritization.
- Participates in community and the hotels networking events.
- Important ability to travel around specific countries to meet MICE/ Leisure key accounts (5 days every two weeks average).
- Support lead conversion of each resort by traveling to specific accounts at key moments of the negotiation.

**SKILLS**:

- Strong sense of urgency, able to prioritize.
- Excellent organizational and communication skills.
- Ability to listen, interact positively and work effectively with others.
- Ability and capacity to carry out complex activities, involving business ideas, technical and interpersonal skills.
- Knowledge of reservation, group/catering and transient sales processes (Hyatt processes).
- Knowledge of the pricing process for leisure travel sales accounts.
- Knowledge of all Resorts, cultures and brand strategies.
- Ability to develop and implement successful sales strategies for multiple properties.
- Highly result oriented.
- IT literacy (Hospitality industry standard related and social media).
- Travel savvy.
- Fast moving company requiring continuous adjustability.

**PREREQUISITES**:
Three (3) years experience in a Sales position, preferably in a 4/5 stars hotel.

Two (1) year experience as Sales Manager, specialized in either Leisure or MICE segment (or both).

**EDUCATION**:
Hotel Apprenticeship, Higher College Education, Business Administration Degree.

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