Cluster Sales Manager
2 weeks ago
Company Description
Uno Hotels is committed to delivering exceptional service and creating memorable stays for our guests. We strive to provide a high-quality hotel experience that our guests will cherish always.
Role Description
This is a full-time on-site role as a Cluster Sales Manager at Uno Hotels located in Greater London. The Cluster Sales Manager will be responsible for day-to-day sales activities, including identifying and prospecting new clients, maintaining relationships with existing clients, negotiating contracts, and achieving sales targets. They will also collaborate with other departments to ensure seamless operations and excellent customer service.
Qualifications
- Sales and Business Development skills
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Ability to build and maintain client relationships
- Knowledge of the hospitality industry and market trends
- Proactive and results-oriented mindset
- Ability to work independently and as part of a team
- Prior experience in sales or hospitality is a plus
- Bachelor's degree in Business, Hospitality, or relevant field
Knowledge and Skills
Competencies: To ensure successful performance, an individual should demonstrate the following:
Customer Service: Welcome and acknowledge each and every guest in person and over the phone with a smile, and a friendly verbal greeting, using the guest's name when possible. Manages difficult or emotional customer situations. Responds promptly to customer needs and requests for service and assistance. Meets and exceeds guest expectations.
Sales Attributes: Energetic, proactive, and perseveres to attain goals. Skilled at controlling sales assignments; appropriate time to priority goals, requirements, and sales opportunities. Ability to develop and sustain productive customer relationships and understand and address customers' needs.
Business Acumen: Understands business implications of decisions. Displays orientation to profitability and aligns work with strategic goals. Develops and implements cost saving measures, conserves organizational resources and works within approved budget.
Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.
Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and vendors. Listens carefully and gets clarification if necessary. Able to read and interpret written information. Writes clearly and edits work for proper spelling and grammar.
Judgment: Displays willingness to make decisions, exhibits sound and accurate judgment, and supports and explains reasoning for decision making. Includes appropriate people in decision process and makes timely decisions.
Productivity: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works quickly, but maintains attention to detail. Prioritizes and plans work activities, uses time efficiently and sets goals and objectives.
Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures when calling off work. Arrives at meetings and appointments on time.
Dependability: Follows instructions and responds to management direction. Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.
Education and Work Experience
- Bachelors or Associates Degree in related field required
- 2 – 3 years of prior Hospitality/Tourism Sales experience in a management role.
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