Customer Support Officer
4 weeks ago
**We are currently recruiting for a Customer Support Officer in Manchester.**
**Pay rate**: £14.50 per hour.
**Hours**: Full time - flexible on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends for which you will receive 12.5% shift allowance.
**Purpose**:
To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
**Duties**:
- Effective use of a variety of contact channels in handling customer enquiries.
- Handle all customer and stakeholder queries, requests and reports received to the Contact Centre, via telephone or in writing.
- Logging customer feedback relating to public transport.
- Support service for colleagues in Travelshops.
- Complete relevant administration processes relating to contact centre services.
**Essential Experience**:
- Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
- Experience of liaising with internal colleagues to resolve issues.
- Experience of working within an organisations policies and procedures.
- Demonstrable success in a target driven role.
- Experienced user of Microsoft Office and Database systems.
- Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
- An understanding of accessibility issues faced by customers and stakeholders (for example language, disabilities) and the ability to adopt appropriate communication methods to ensure a positive customer experience.
**Job Type**: Temporary contract
Pay: £14.50 per hour
**Experience**:
- customer service: 3 years (required)
Work Location: In person
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