Customer Support Officer

4 weeks ago


Manchester, United Kingdom Peel Recruitment & Training Solutions Ltd Full time

**We are currently recruiting for a Customer Support Officer in Manchester.**

**Pay rate**: £14.50 per hour.

**Hours**: Full time - flexible on a rota system between 7am and 8pm Monday to Friday and 8am to 8pm at weekends for which you will receive 12.5% shift allowance.

**Purpose**:
To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.

**Duties**:

- Effective use of a variety of contact channels in handling customer enquiries.
- Handle all customer and stakeholder queries, requests and reports received to the Contact Centre, via telephone or in writing.
- Logging customer feedback relating to public transport.
- Support service for colleagues in Travelshops.
- Complete relevant administration processes relating to contact centre services.

**Essential Experience**:

- Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
- Experience of liaising with internal colleagues to resolve issues.
- Experience of working within an organisations policies and procedures.
- Demonstrable success in a target driven role.
- Experienced user of Microsoft Office and Database systems.
- Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
- An understanding of accessibility issues faced by customers and stakeholders (for example language, disabilities) and the ability to adopt appropriate communication methods to ensure a positive customer experience.

**Job Type**: Temporary contract

Pay: £14.50 per hour

**Experience**:

- customer service: 3 years (required)

Work Location: In person



  • Manchester, United Kingdom Sure Start Staff Full time

    Sure Start Staff are seeking a **Customer Support Officer** to work for TfGM in Manchester. **Employment Type**:Temporary, 2 months, with the possibility that this could extend **Pay rate**:£14.50 per hour, with 12.5% shift allowance for weekends **Hours**:Flexible on a rota system between 7am - 8pm Monday - Friday and 8am - 8pm at...


  • Manchester, United Kingdom Reed Full time

    Manchester's Bus Network is undergoing an exciting time of transformation with Transport for Greater Manchesterbringing buses under local control inthe biggest change to Greater Manchester’s buses since de-regulation in 1986. Because of the size of the bus network, and the scale of change, improvements arebeing made in phases from September 2023...


  • Stockport, Greater Manchester, United Kingdom Creative Support Ltd Full time

    Full-Time An exciting opportunity has arisen to join our not-for-profit organisation as a Business Support Officer. We are seeking a graduate or professional who is highly proactive and well-organised to support operational and administrative output. You will provide efficient support to services dedicated to supporting adults with learning disabilities,...


  • Manchester, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Support Officer / Admin - Communications & Customer Services** **Reference no: TFGM TCL 0007 8939 / 1** **Pay rate: £14.50 per hour PAYE** **Hours per week: 37 Monday - Sunday, 07:00 - 20:00** **This opening assignment is for 5 months** **City: MANCHESTER** **Work flexibly on a rota system...


  • Greater Manchester, United Kingdom Transport for greater Manchester Full time

    Do you want to play a key role in shaping the future of travel in Greater Manchester? Are you passionate about helping people? Do you have strong organisational skills, customer service skills and excellent attention to detail and want to progress your career? If so, we’d like to hear from you. **About your role** It’s a really exciting time to be...


  • Manchester, United Kingdom Bennett Staff Full time

    Our very well Established client in Manchester City Centre require customer support officers to join them on a temporary basis. Immediate Start! Duties include Answering inbound calls Escalating complaints in the correct manner Written communication / Writing skills Must have good attention to detail Help plan Journeys Taking contactless...


  • Manchester, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Support Officer / Admin x6 - Customer Contact Centre** **Reference no: TFGM TCL 0008 8701 / 1** **Pay rate: £14.50 per hour PAYE** **Hours per week: 37 Monday - Sunday, 07:00 - 20:00** **This opening assignment is for 1-2 months** **City: MANCHESTER** **Work flexibly on a rota system between 7am...

  • Environmental Support

    4 weeks ago


    Manchester, United Kingdom Waste Investigations Support & Enforcement Full time

    **Environmental Support & Enforcement Officer** **Manchester City Council** **£12.00 per hour, 40 hours a week over 7 days based on a 4 on 4 off shift pattern.** Waste Investigations Support & Enforcement (WISE) are a leading supplier who work in correlation with many Local Authorities to help assist with the infamous issue of Fly-Tipping, Duty of Care,...


  • Manchester, United Kingdom Verofy Supplier Services LTD Full time

    **Customer Support Advisor** Bank House, Bank Street, Whitefield, Manchester Office based: 5 day working week for 40 hours, Monday - Sunday. Set shift pattern can be discussed. **Salary from £24,000 (rising to £26,000 after probation)** Full Time / Permanent Verofy is a fast-paced, innovative, rapidly expanding FinTech Company who provide...


  • Manchester, United Kingdom HAYS Full time

    Job Description Customer Support Your new company Hays are recruiting for a permanent Customer Support Administrator. This role is-on a permanent basis, for a business which promotes self-development. Manchester city centre based offices. Your new role You will be responsible for full customer service support across the business, underwriting,...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **Customer Contact Officer (CCO)** Why are you here? As part of the Customer Hub you will be the first point of contact for our customers and often colleagues for a wide range of queries that will be received through various contact methods. You will be working in a fast paced and busy Customer Hub with a focus on providing excellent timely...


  • Manchester, United Kingdom Great Places Housing Group Full time

    **Customer Contact Officer (CCO)** Why are you here? As part of the Customer Hub you will be the first point of contact for our customers, and often colleagues, for a wide range of queries that will be received through various contact methods. You will be working in a fast paced and busy Customer Hub with a focus on providing excellent timely resolution...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    This is an exciting opportunity to join the Customer Support Team at Manchester Metropolitan as part of Business Improvement, within Estates, Facilities and Capital Development (EFCD). The wider Business Improvement team comprises of Training and Compliance, Engagement and Quality, and Contract Management and Records and Information. As a Customer Support...


  • Manchester, United Kingdom Great Places Housing Group Full time

    **Salary**: £25,068 pro rata **Job Type**: Part Time, Permanent **Location**: Head Office - West Didsbury **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. **Why are you here?**As part of the Customer Hub you will be the first...


  • Manchester, United Kingdom Great Places Housing Group Full time

    **Salary**: £25.068.00 **Job Type**: Full Time, Permanent **Location**: Head Office - West Didsbury **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. As part of the Customer Hub you will be the first point of contact for our...


  • Manchester, United Kingdom Hologic Full time

    **Customer Support Representative** **Role location - Manchester, UK** Passionately organized? Have a keen eye for detail? Fantastic communicator? If this sounds like you then we may just have the career opportunity for you! We are looking for a talented Customer Support Representative** **to join our Service Operations UK team. Primary Duties - Case...


  • Manchester, United Kingdom Ascent Full time

    A bit about us... We are part of the Irwin Mitchell Group, specialising in secured/unsecured debt recovery and litigation services. At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. As a Customer Experience Officer, you will assess customers...


  • Manchester, United Kingdom Mandeville Full time

    My client, a highly sought-after training provider in the UK, recognised for their excellence and featured on BBC, for their positive impact on improving 'regulated' sectors. They specialise in diverse sectors, with a focus on Local Authority and SME customers.The Role:To support new and existing clients and learners with queries relating to features within...


  • Manchester, United Kingdom Hologic Full time

    **Customer Support Representative - 12 Months FTC** **Role location - Manchester, UK** Passionately organized? Have a keen eye for detail? Fantastic communicator? If this sounds like you then we may just have the career opportunity for you! We are looking for a talented Customer Support Representative** **to join our Service Operations UK team on a 12...

  • Rent Support Officer

    1 month ago


    Manchester, United Kingdom Page Personnel Full time

    Competitive Salary - Permanent Contract at the end of it **About Our Client**: Rent Support Officer - Manchester - Property and HousingA leading housing provider in the North West Rent Support Officer - Manchester - Property and Housing - Use our housing management system to monitor all rent accounts and generate appropriate communications to our...