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Customer Support Officer
2 months ago
Sure Start Staff are seeking a **Customer Support Officer** to work for TfGM in Manchester.
**Employment Type**:Temporary, 2 months, with the possibility that this could extend
**Pay rate**:£14.50 per hour, with 12.5% shift allowance for weekends
**Hours**:Flexible on a rota system between 7am - 8pm Monday - Friday and 8am - 8pm at weekends
**Location**:Manchester, office-based initially but hybrid once induction has been successfully completed
**Start**: May 2024
**The Role**
You will be part of a friendly dynamic team with a varied skill set who provide efficient, friendly customer service and advice.
As a Customer Support Officer, you will form part of the Customer Contact Centre team for Transport for Greater Manchester. Acting as the first point of contact for customers and stakeholders you will handle all queries and requests received into the TfGM Contact Centre, via telephone or in writing. These include issuing travel passes, making Local Link journey reservations, Contactless Payments enquiries, Journey planning advice and much more.
We pride ourselves in hitting our daily KPIs, so you’ll be passionate about achieving targets and have the willingness to continually develop and learn.
**Skills required/Experience**
- Transferable skills which we are seeking include excellent written and verbal communication with the ability to work using several different systems at the same time.
- You’ll be a strong team player who can also work effectively on an individual basis.
- Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
- Must have at least 1yr+ experience of working in a similar role.
- Good working knowledge of Microsoft Office including Excel.
- Teamwork & Interpersonal Skills.
- Takes personal responsibility for resolving issues and actions arising, or for passing to appropriate person.
- Flexible and happy to work in a shift pattern.
Sure Start Staff act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities.
**Job Types**: Full-time, Temporary contract
Pay: £14.50 per hour
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
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