Customer Support Officer
2 weeks ago
**We are currently recruiting for a Customer Support Officer in Manchester.**
**Pay rate**:14.50 per hour.
**Contract duration**:Temporary ongoing
**Purpose**:
To be the first point of contact for all customer and stakeholder enquiries, ensuring excellent customer service is provided during every customer contact.
**Duties**:
- Effective use of a variety of contact channels in handling customer enquiries.
- Logging customer feedback relating to public transport.
- Customer Service.
- Handle all customer and stakeholder queries, requests and reports received to the Contact Centre, via telephone or in writing.
- Support service for colleagues in Travel shops.
- Complete relevant administration processes relating to contact centre services.
**Job Type**: Temporary contract
**Salary**: £14.50 per hour
Work Location: In person
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