Service & Stock Administrator
6 months ago
About the role
**As a Service & Stock Administrator you will**:
- Work in a fast paced distribution environment where no day is the same.
- Be responsive with questions and queries with a helpful and friendly approach.
- Always consider what is right for customers in everything.
- Take time to celebrate success, recognise others and listen and respond to feedback.
- Be passionate and knowledgeable about my skills/area of working, and ask my Manager for support and training where necessary.
- Follow our business code of conduct and always act with integrity, due diligence and in line with our values.
- Take pride in appearance, dressed for service, wearing clean uniform, name badge, safety shoes and high viz.
**This role is based in the warehouse and office, with colleagues and Managers to ensure stock routines are followed and stock records are accurate and our stores receive the best service.**
You will be responsible for
**Servicing our customers, communities and planet a little better every day by**:
- Working in line with paperless to make sure that all UODs are being delivered to stores within the stores service policy and that feedback is provided on ‘Tesco help’.
- Informing stores of added batches when they will arrive and root cause all added batches to reduce the amount.
- Communicating across the centre with all teams and with stores to let them know if there’s a delivery/UOD issue.
- Carrying out missing stock investigations in line with policy/late UODS and using Microlise, paperless and CCTV to support me.
- Understanding the company’s store service policy and work in-line with this.
- Analysing problems thoroughly to make the right decision to support and challenge stores where needed.
- Understanding how the warehouse team work and working alongside them to make sure that all UODs are being assembled and loaded accurately.
- Understanding how the transport department works and work alongside them to delivery a plan for all late UODs.
- Using communications centre to provide information to stores about left off UODs.
- Processing reports (e.g. explore report, late cages, left off report) in the correct timescales.
- Completing any other service or stock administration activities required in the centre.
You will need
- I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters.
- I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team
- I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times.
- My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me.
- I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.
About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best. Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues - who in turn help to build the success of our business and reflect the diversity of the communities we serve.
**We’re proud to have been accredited Disability Confident Leader and we’re com
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