Social Customer Care Executive

6 months ago


Salford Quays, United Kingdom TalkTalk Full time

Social Channel Customer Care Exec

Who are TalkTalk?

TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.

The Role

Provide a customer care presence across our social media platforms including Facebook, X, Instagram, LinkedIn and Trust Pilot. Ensuring that you are able to run reports and provide Insights to relevant Stakeholders inside and outside the Team,

**Responsibilities**:

- Generate, edit and publish content that builds meaningful connections and grows brand advocacy
- Monitor social networking platforms to endure positive buzz is addressed and reported
- Embody our brand values and act as a brand advocate within the online environment
- Be the voice of the customer for the business by disseminating information to drive improvements
- Support and educate customers to find the information they need, when they need it
- Moderate all user-generated content in line with guidelines and rules of engagement
- Be the voice of the customer by providing feedback and reporting on discussions to the appropriate area of the business in order that any issues can be addressed and resolved
- Collaborate with other departments (i.e. service delivery, CEO team etc.) to manage reputation and coordinate actions

What can _we_ offer _you_?
- Free TalkTalk broadband for all employees
- Electric car charging points available at our HQ.
- Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.
- Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.
- Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.

What to do next?

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.



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